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First Citizens Bank

Engaged Employer

First Citizens Bank reviews

3.7

66% would recommend to a friend

(1,365 total reviews)
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Frank B. Holding Jr.

78% approve of CEO

64% positive business outlook

First Citizens Bank has an employee rating of 3.7 out of 5 stars, based on 1,365 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Citizens Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

1K reviews
3.0
Sep 22, 2016
Recommend
CEO approval
Business Outlook

Pros

Plenty of PTO for work/life balance. Encouraged to volunteer and gives extra paid time to do the volunteer work. If you stand out and do great things, you will be noticed within the company and could excel. It is not frowned upon to be sick or take personal days.

Cons

They treat their systemic cultural problems as individual-performance problems. They can't or refuse to see the broken culture so the higher ups (Executive Level) will move management around, change job titles, re-organize branches or departments and write new strategic goals. Promoting within is something that they like to take pride in, however everything either goes through the recruiter or through word of mouth from management. The recruiter will send the qualified candidates information, but they have no say so as to who they think "should" be chosen. They tend to promote and hire people who are simply not qualified to do the job. Many of their leaders are young and inexperienced with a lack of leadership and management skills. This causes huge problems within teams because employees are taught to respect the manager, but this young and inexperienced manager doesn't know how to communicate effectively to his/her team. Internal promotions do not require a person to be the most "qualified", you just need to be the most "liked". The HR department likes to stay on top of any pressing concern, but will only address them if they get a number of people expressing the same concern. FCB is hiring upper management (Rock Stars) from WF, BOA and ST who may be turning this relationship bank into a "widget sales" bank.

4.0
Sep 21, 2016

Good

Recommend
CEO approval
Business Outlook

Pros

Steady work clean environment room to advance if thats what you are looking to do with branches every where. Over all a good place to work

Cons

Need more front line employees to take care of customers. Saturdays required. Long hours some days. Management just needs to be aware of whats going on

2.0
Sep 21, 2016
Recommend
CEO approval
Business Outlook

Pros

Pay was OK. Location was close to my home. Had a brake room with vending machines that accepted credit cards (for a fee).

Cons

Bad hours 12 hour shifts and working one month mon-thurs and one month thurs - fri. bad management do not value the computer operations staff. They consider you bottom of the rung. Hard to get time off and turnover is great. I only worked there for 7 months. Employess were allowed to harass each other without HR stepping in.

Viewing 1192 - 1194 of 1,365 Reviews

Glassdoor has 1,506 First Citizens Bank reviews submitted anonymously by First Citizens Bank employees. Read employee reviews and ratings on Glassdoor to decide if First Citizens Bank is right for you.