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      First Citizens Bank

      Engaged Employer

      First Citizens Bank reviews

      3.7

      66% would recommend to a friend

      (1,364 total reviews)
      avatar

      Frank B. Holding Jr.

      78% approve of CEO

      64% positive business outlook

      Ratings by category

      3.8

      Work/Life balance

      3.7

      Culture & values

      3.7

      Diversity & inclusion

      3.5

      Compensation and benefits

      3.5

      Career opportunities

      3.4

      Senior management

      First Citizens Bank has an employee rating of 3.7 out of 5 stars, based on 1,364 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Citizens Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      3.0
      Dec 28, 2015

      Personal Banker

      Personal banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      I had great co-workers. The products are very good and the atmosphere is still personal for the customer because of the branch-level employees.

      Cons

      This bank has rapidly become a big bank with its culture. It's extremely "tic-mark" oriented from a sales perspective. The management preaches "do what is right for the customer," but in reality, it's sell products or you're out of a job.

      2.0
      Dec 28, 2015

      Not for everyone

      Sales and service representative iii
      Recommend
      CEO approval
      Business Outlook

      Pros

      This company is dedicated to building long lasting relationships with its customers. Obtainable sales goals Four weeks PTO first year Comfortable working environment

      Cons

      Fees, fees, fees Systems are VERY outdated Network is slow and freezes all the time, it's frustrating You will find some employees who have been in the same position 10+ years, no desire to move up. not a "I wanna to be promoted " atmosphere.

      2.0
      Dec 26, 2015

      It has changed

      Part time teller
      Recommend
      CEO approval
      Business Outlook

      Pros

      Used to be great schedule and nice management-until...

      Cons

      Bare bones staff at branches Extreme pressure to sell to customers No matter how much or little you work/sell you get the same raise as the laziest employee- no point in even trying. It only gives the manager a bigger bonus. Management less friendly under new pressure and goals Hires managers that do nothing and get bonuses that should go to the hard working staff. Manager had no knowledge of banking policy or even how to open accounts- was just a social butterfly. Time off is very difficult to get and often given to favorites first

      Viewing 1231 - 1233 of 1,364 Reviews
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      ReviewsFirst Citizens Bank reviews

      Glassdoor has 1,504 First Citizens Bank reviews submitted anonymously by First Citizens Bank employees. Read employee reviews and ratings on Glassdoor to decide if First Citizens Bank is right for you.