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      First Citizens Bank

      Engaged Employer

      First Citizens Bank reviews

      3.7

      66% would recommend to a friend

      (1,358 total reviews)
      avatar

      Frank B. Holding Jr.

      78% approve of CEO

      64% positive business outlook

      Ratings by category

      3.8

      Work/Life balance

      3.7

      Culture & values

      3.7

      Diversity & inclusion

      3.5

      Compensation and benefits

      3.5

      Career opportunities

      3.4

      Senior management

      First Citizens Bank has an employee rating of 3.7 out of 5 stars, based on 1,358 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Citizens Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      5.0
      Jun 10, 2013

      Very good company to work for

      Teller
      Recommend
      CEO approval
      Business Outlook

      Pros

      Respect for employees, benefits, compensation, good morale.

      Cons

      Pushed to call customers for leads to sell products.

      2.0
      Jun 1, 2013

      Stay away, the bank is changing for the worse.

      Financial services manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits are great, good solid history and reputation

      Cons

      The bank has been successful with FDIC acquisitions in the past, which are now gone and the bank is not sure how to make money. Because of this the bank has set a high sales structure, micromanagement environment. The bank is way behind in technology, no marketing budget, and spends too much money on artwork and fancy looking furniture in the branches. Nobody cares about a George Washington bust or gold trimmed wallpaper. Turnover is high, local management does not know how to motivate and lead. Employees are leaving and more are looking to get out. The bank states “relationship banking”, which is a joke. That means the bank needs your entire relationship to make money and survive the next quarter.

      3.0
      Apr 23, 2013

      No bad, but not the best.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay, good people to work with.

      Cons

      Some of the internal processes are over kill. Not sure of the future of the IT department

      Viewing 1315 - 1317 of 1,358 Reviews
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      ReviewsFirst Citizens Bank reviews

      Glassdoor has 1,497 First Citizens Bank reviews submitted anonymously by First Citizens Bank employees. Read employee reviews and ratings on Glassdoor to decide if First Citizens Bank is right for you.