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First Command Financial Services

Engaged Employer

First Command Financial Services reviews

4.4

88% would recommend to a friend

(86 total reviews)
avatar

Mark Steffe

92% approve of CEO

89% positive business outlook

Ratings by category

4.6

Culture & values

4.5

Diversity & inclusion

4.3

Work/Life balance

4.3

Career opportunities

4.2

Senior management

4.0

Compensation and benefits

Ratings by demographic groups

Reviews by job title

86 reviews

Reviews about "Management"

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1.0
Feb 23, 2022

Avoid this company

Project manager/scrum master
Recommend
CEO approval
Business Outlook

Pros

-Small company: a lot of visibility into what other departments are working on, C-level employees will often join strategizing meetings, lots of interactions between business units. -very diverse employee group (speaking for home office). You get to meet people with a lot of different backgrounds and cultures. -covid was handled well and there were no lay offs.

Cons

-Below market pay. Raises are at levels near insulting especially given the inflation levels and the job market in 2022. -I did not feel ethically right working at a company that exploits the life situation of our country's military to push whole life insurance in the name of "financial planning". The business model as a whole felt like a step under a pyramid scheme. (google first command and see the honest reviews of what people say about this from a customer perspective) -the leadership at this company has their minds stuck in the command and control mindset. A lot of toxic behavior was observed in meetings such as threatening remarks of "get it done by my deadline or else..." -the agile transformation is hilariously bad. this company will go back to command and control in a heartbeat when they feel any form of pressure. the excuse is always "we are still growing". -Salesforce integration - if you are interviewing for a technology role, please ask them to explain their multiple failed attempts to fly in integrating the new CRM tool. No exaggeration, almost every employee in technology was forced to work day and night and all weekends for 3 weeks straight to attempt to integrate the new CRM tool with no extra incentive other than 1 free pizza. Most days would be 8am - midnight and even past. Every single day there were 2-3 leadership check ins to micro manage progress for each team and if your team was lagging progress, you were lit up by the chief info officer publicly. all of this because leadership completely failed to listen to the teams during plannings months before and gave an arbitrary deadline based on budget. This is what made myself and others quit. No sympathy for people, extreme micro management, incompetent leadership, and a failure to listen.

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First Command Financial Services Response
4y
Thank you for your perspective. We appreciate you sharing some of the positive experiences you enjoyed during your time with First Command. As an employee-owned company, we are committed to creating and nurturing a positive environment for all. Encouraging feedback and constructive criticism from our employee owners is part of that commitment. Regarding our compensation and benefits program, we offer competitive pay determined by third-party studies of employers in our market area. Another valuable financial benefit is the Employee Stock Ownership Program, which is available to all qualified employees and funded entirely by company contributions. Concerning your comments on whole life insurance, we do not focus on the sale of insurance products – or any particular financial product. Rather, we coach our clients to become financially disciplined and confident in their pursuit of financial security by addressing the spectrum of financial issues including risk management, cash management and investments to achieve long-term goals. In no way do we maintain any type of pyramid structure in our recruiting practices or client relationships. We are committed to a client-first culture that reflects the highest ethical standards and best practices of the financial services industry. Our company leaders are committed to maintaining an open door policy. We encourage employees to discuss business-related problems with their supervisor or management. In a recent employee experience survey, more than 90 percent of employees said they have confidence in the leadership of our organization and believe leaders care about their employees’ well-being. In October, First Command ranked 19 in Newsweek’s Top 100 Most Loved Workplaces list. We are proud First Command has been named one of the Best Companies to Work for in Texas by Texas Monthly, the Texas Association of Business, Texas Society for Human Resource Management and Best Companies Group. In addition to surveys, we rely on Glassdoor reviews to gain critical insights, so we again want to thank you for your feedback.
1.0
Jan 11, 2022

Data Team ( the great resignation)

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company took excellent care of its employees during Covid and didn’t lay off almost anyone. It’s a very stable place to work and people are friendly for the most part The company gave excellent agile training and training in new technologies The CEO took the time to speak with each team about the yearly goals which speaks volumes. In most companies CEOs never introduce themselves to every employee in the home office

Cons

In the span of a year the data team has lost numerous team members due to terrible management. This includes several data engineers , a scrum master, two product owners and several contractors. Be prepared to have production support shifts where you will need to be up at 5 am even on the weekend for two week shifts. This will most likely not be told to you during the interview of course. The management in this team doesn’t care for agile and will pull team members to work on random pet projects even if those team members are working on very critical and time sensitive items that the executive team wants them to work on. They don’t seem to understand or care that this type of behavior will result in lots of defects and garbage output.

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First Command Financial Services Response
4y
Thank you for sharing your perspective with us. As an employee-owned company, we are committed to creating and sustaining a culture that inspires our employees and makes them feel appreciated. We encourage feedback and constructive criticism, and we invite employees to discuss business-related problems with their supervisors or with any members of management. In a recent employee experience survey, more than 90 percent of employees said they have confidence in the leadership of this organization and believe leaders care about their employees’ well-being. In October, First Command ranked 19 in Newsweek’s Top 100 Most Loved Workplaces list. We are proud First Command has been named one of the Best Companies to Work for in Texas by Texas Monthly, the Texas Association of Business, Texas Society for Human Resource Management and Best Companies Group. In addition to surveys, we rely on the results of reviews on Glassdoor to gain critical insights. We will be sure to make our leadership aware of your post so we can continue to improve.
5.0
Jun 24, 2021

Best Place I've Ever Worked!

Marketing campaign manager
Recommend
CEO approval
Business Outlook

Pros

*Virtual environment during Covid is well thought-out and planned *CEO cares about people and is very transparent on all things *Marketing Department co-workers/management are team players and hard workers *Many long-term employees show the company is stable and a desirable place to be long-term *Management is flexible with employees' needs *Work/life balance is important *Benefits are good, i.e. ESOP *Beautiful campus

Cons

*Behind in technology, but we know we are and are working hard to get there *AGILE environment isn't across ALL departments, so there is some disconnect *Department structure in Marketing needs some additions, i.e. need a marketing coordinator and a traffic coordinator to manage all the work in the department amongst different departments within Marketing *More engagement with management is desired (this is most likely due to the current virtual environment)

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First Command Financial Services Response
5y
Thank you for taking the time to share your positive experience and the benefits of a career with First Command. We are committed to creating and sustaining a culture that inspires our employees and makes them feel appreciated and part of the First Command family. We appreciate your recognition of our recent efforts in the advancement of technology, as we are committed to making continuous investments in our digital capabilities. The pandemic prompted us to accelerate our efforts and we quickly launched new digital engagement tools to enable ongoing business growth. During our current work-from-home situation, we hope you experienced the added resources provided and ongoing support from our leadership team. Employee surveys and Glassdoor reviews provide us critical insights, and we will be sure to make our leadership aware of your concerns so we can continue to improve. Thank you again for your feedback.
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ReviewsFirst Command Financial Services reviews

Glassdoor has 635 First Command Financial Services reviews submitted anonymously by First Command Financial Services employees. Read employee reviews and ratings on Glassdoor to decide if First Command Financial Services is right for you.