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First Command Financial Services

Engaged Employer

First Command Financial Services reviews

4.4

87% would recommend to a friend

(576 total reviews)
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Mark Steffe

92% approve of CEO

88% positive business outlook

First Command Financial Services has an employee rating of 4.4 out of 5 stars, based on 576 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The First Command Financial Services employee rating is 22% above average for employers within the Financial Services industry (3.6 stars).

Reviews by job title

576 reviews
2.0
Oct 11, 2014
Recommend
CEO approval
Business Outlook

Pros

I worked at the Home Office. There, this company does make every reasonable effort to live by the CASTLE mantra-- a need by one is like the need of a family member. It is genuinely difficult to not make multiple connections quickly at the Home Office. Also, there is an extensive list of amenities.

Cons

Advancement or stability, however, are genuinely difficult, there. Sadly, the company is no longer in the hands of the founding family, and the Peter Principle is epidemic at practically every level from the bottom, up. Returns on savvy investments of generations past are drunkenly spent on glitz while basics like toilet paper and light bulbs go un-replenished under the guise of "going green." Due to controversy in the 2000s, the company's reputation is absolute mud with its only real clientele source-- the military. It is increasingly difficult to garner new clients to help replace those who are beginning to die-off. Even the sales force is dropping as the company resorts to indebting salespeople just to retain them. As an extremely closely held private company, there are questionable goings-on without check, promises that cannot be verified and are reneged at the drop of a hat, and a blatant boys' club modus operandi; moreover, routine measures taken by-- and demanded of-- publicly held companies are delayed and quietly brushed aside, with compliance occurring only when fear of scrutiny prevails. The only perceivable way this company moves forward is by hiring temps and contractors specifically to fix specific problems within a specific time frame, then finding reasons to terminate, then utterly blundering maintaining momentum in-house, then seeking a wind change by again turning to outsiders.

5.0
Sep 22, 2014

Life changing!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company mission is very easy to get behind - “Coaching those who serve in their pursuit of financial security.” The campus is beautiful. My coworkers are friendly and diverse. I enjoy growing and learning. First Command has provided ample challenges and rewards to compliment my personal development. The compensation structure is different here and I like it. A big part of First Command's investment philosophy addresses financial habits. The compensation structure here is the words in action: the benefits package emphasis saving for the future and encouraging responsible choices. The rewards are great for those that stay the course.

Cons

Career tracks have not always been clear, but something always seemed to develop that continued my growth. Deliberately developing leadership and management skills has also been underserved. Some decisions seem political and the communication around them spurs negative speculation from time to time. That being said, in the past year there have been some concrete steps toward remedying these items.

2.0
Sep 14, 2014

Horrible reputation in the community

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work hard, and you might get paid a decent amount. They 'pay' for your study materials and licensing, so worst-case scenario, you walk away with a certification.

Cons

Definitely stuck in the times and rely on overly-aggressive sales tactics - selling whole life insurance to people who don't need it. Very much a good old boys' club with no ambition to change their business model. Reputation in the community as 'predatory' and were apparently banned from certain military facilities.

Viewing 514 - 516 of 576 Reviews

Glassdoor has 633 First Command Financial Services reviews submitted anonymously by First Command Financial Services employees. Read employee reviews and ratings on Glassdoor to decide if First Command Financial Services is right for you.