Is First Command Financial Services a good company to work for?

First Command Financial Services has an overall rating of 4.4 out of 5, based on over 633 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 87% of employees would recommend working at First Command Financial Services to a friend and 88% have a positive outlook for the business. The best reviews about First Command Financial Services have been left by employees working as District Advisor , Financial Advisor and Administrative Assistant .

Does First Command Financial Services pay their employees well?

According to anonymously submitted Glassdoor reviews, First Command Financial Services employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at First Command Financial Services. This rating has been stable over the past 12 months.

How satisfied are employees working at First Command Financial Services?

87% of First Command Financial Services employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated First Command Financial Services 4.3 out of 5 for work life balance, 4.6 for culture and values and 4.3 for career opportunities.

What are the top reviewed jobs at First Command Financial Services?

Financial Advisor (158) , Administrative Assistant (42) , District Advisor (13) , Advisor (7) , Financial Advisor Trainee (6) , Office Manager (6) , Vice President (6) , Intern (5) , Marketing (5) , Trader (5) , Director (4) , Executive Assistant (4) , Accountant (3) , Associate Director (3) , Customer Service Representative (3)

What are the pros of working at First Command Financial Services according to real employee reviews?

"The culture here is great" ((in 46 reviews)); "Great people and you are appreciated" ((in 42 reviews)); "Benefits are great" ((in 23 reviews)); "great training and place to start" ((in 21 reviews)); "Great work life balance and co workers" ((in 16 reviews))

What are the cons of working at First Command Financial Services according to real employee reviews?

"Pay is low compared to industry averages" ((in 21 reviews)); "Focus on whole life insurance when this may not be the best option for all clients." ((in 18 reviews)); "Senior leadership has no personal, first hand experience as an advisor with the company" ((in 17 reviews)); "Poor Management & lack of employee motivation" ((in 12 reviews)); "Low salary provided by organisation" ((in 9 reviews))

What are employees saying about First Command Financial Services layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about First Command Financial Services layoffs and their outlook for job security at First Command Financial Services in 2026.

What are the top reviewed First Command Financial Services locations?

Fort Worth , Colorado Springs , San Antonio , Dallas-Fort Worth , San Diego , Annapolis , Charleston , Mount Laurel , Austin , Orlando , Oak Brook , Alexandria , Dallas , Oceanside , Pensacola , Tampa , Evans , Colonial Heights , Woodbridge , Saint Robert , Anchorage , Papillion , Lawton , Oklahoma City , Washington , Fayetteville , Biloxi , Clarksville , Aurora , Lakewood

First Command Financial Services reviews

4.4

87% would recommend to a friend

(576 total reviews)

Mark Steffe

92% approve of CEO

88% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (576 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

First Command Financial Services has an employee rating of 4.4 out of 5 stars, based on 576 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The First Command Financial Services employee rating is 22% above average for employers within the Financial Services industry (3.6 stars).

Reviews by job title

576 reviews

2.0

Dec 27, 2013

Help advisors do whats best for the clients

Financial advisor

Recommend

CEO approval

Business Outlook

Pros

1- Support for military families and the ability to implement military benefits into comprehensive financial plans. 2- There is a large selection of investment and insurance products for advisors to recommend to clients. 3- Training program for new advisors at the corporate level is very detailed. 4- Monthly income for new advisors - if they can make the gates (minimum required sales).

Cons

1- The company talks about doing what's best for clients, but the compensation system for advisors pressures them to sell whole life insurance. 2- Slow to pay advisors their commissions and fast to take money on charge backs. 3- Very challenging gates for the first year advisor. Investments sold by the first year advisor does not count towards the quarterly gates (only insurance sales). Only one year program for new advisor income before going to 100% commission. 4- Financial planning software is outdated and not user friendly.

1.0

Dec 17, 2013

IT software development

It software development

Recommend

CEO approval

Business Outlook

Pros

The company contributes 15 percent of your salary to the ESOP (Employee Stock Ownership) which is yours after you are vested. Not bad

Cons

I really don’t know if the IT management staff wants the department to fail but that is what it appears. Either that is the case or they do not know what they are doing. The department as had a 30 percent turnover rate and for good reason. It is basically unbearable to be there. The pay and health insurance is not all that good.

1.0

Dec 4, 2013

RUN in the opposite direction.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Employee stock option (eventually) Supposedly an ESOP company, but employees do not have a voice. There is an ACE committee where people can field complaints, but all complaints are sent to an employee in HR & HR decide how the issues will be handled. (Which also lets HR know who is complaining & copies of complaints are sent to their managers)

Cons

Corrupt executive leadership. Multiple sexual harassment lawsuits. HR turns a blind eye to endless complaints from employees. This company is a sinking ship. RUN. DO NOT INVEST OR BANK with this company. They willingly treat their employees like slaves. I stayed 10 years too long. Leaving this place is like leaving an abusive relationship. You keep thinking they will change and they keep beating you down and robbing you of your confidence and humanity. the doors should be closed on this business.

Viewing 538 - 540 of 576 Reviews

Jobs at First Command Financial Services

Administrative Assistant

Document Processing & Imaging Specialist

Fort Worth, TX

View job

Personal Banking Associate

Senior Experience Researcher and Designer