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First Command Financial Services

Engaged Employer

First Command Financial Services reviews

4.4

87% would recommend to a friend

(576 total reviews)
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Mark Steffe

92% approve of CEO

88% positive business outlook

First Command Financial Services has an employee rating of 4.4 out of 5 stars, based on 576 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The First Command Financial Services employee rating is 22% above average for employers within the Financial Services industry (3.6 stars).

Reviews by job title

576 reviews
5.0
Apr 30, 2014

Best Thing that ever happened to me

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I like being part of something that is much bigger than myself. Helping folks get what they want in life can be very rewarding. Knowing they are better off for having met you and First Command makes it exciting to get up in the morning!

Cons

There are so many people that we can help, that the work is never done. Lots of lunches and dinners I've gained a few pounds!

4.0
Jan 11, 2011
Recommend
CEO approval
Business Outlook

Pros

They gave me a start in this business when I didn't have any previous experience. You get paid training for your insurance and securities licenses (by way of a retention bonus in your fourth month). You are treated very well at training and meetings by upper management. I had dinner with the CEO on my last day of the initial week-long training session. You will feel respected by everyone at the company. Also, you get a base salary ($2000 per month when I started in 2010) as well as that fourth-month bonus. Your first 90 days are based solely on activity, not on sales. However, you will want to have some sales in your pipeline so that you are not scrambling to make your goal at the end of your second 90 days.

Cons

Poor industry recognition. None of my prospects had heard of First Command. When you're just starting out, it's tough enough trying to make it, let alone almost everyone not having heard of your company. Granted, they cater to the military and I was selling to civilians, so that was tough. I would recommend this job more to ex-military people. Also, the company was fined by the SEC in 2004 for selling systematic investments to the military, and that really hurt their reputation in the industry. In spite of this, I felt that the morals of the upper management were very high from what I saw. You are given NO LEADS. You HAVE to sell to your family and friends. I was not comfortable doing this, and I did not make it. I believe I could have under different circumstances. If you know a lot of people with money or who need insurance, you could do very well here. Also, you are given very few existing clients, and the ones you do get already have all the products anyway, so no sales opportunities there. One more thing you should be aware of. This is a VERY independent job (making your own phone calls, doing your own paperwork, scheduling your own appointments, etc.) You are pretty much left alone to do everything, as well as pay for everything (you pay for your own office and supplies). My office rent was around $1000 per month, and then add supplies on top of that. If you are not entrepreneurial-minded as well as financially stable (which you should be if you're going to be advising other people on their finances), then stay away. You will be pushing mainly whole life insurance, because that is what your sales goal is comprised of. Term life sales hardly pay anything. If you are averse to selling permanent insurance, this is not the company for you. Selling investments is secondary.

1.0
Aug 25, 2010
Recommend
CEO approval
Business Outlook

Pros

The parking garage and the work out center are great features. They keep the building in fine shape. Most of the employees truly care for each other.

Cons

Lack of communication between departments. Hold themselves out as planners but are really just selling products, and the product inventory is very limited. They love the commission heavy whole life policies and depend on the revenue streams from those policies to keep the back office afloat. They were fined $12 million dollars for the way that they did business and the senior leaders are dragging the field force back to those scripts and conversations that lead to the fines. Most advisors are just sales people dressed up as planners.

Viewing 562 - 564 of 576 Reviews

Glassdoor has 633 First Command Financial Services reviews submitted anonymously by First Command Financial Services employees. Read employee reviews and ratings on Glassdoor to decide if First Command Financial Services is right for you.