FirstEnergy reviews

Experience and wisdom is not valued. The young and "high potential" employees tend to get paid equally or more than those who have 10+ years in the job and at higher levels, doing more complex work. If you haven't been identified as a high potential by the time you are 40, be prepared to be ostracized as "not the right fit for current team dynamics" and passed over in lieu of less experienced, but conformist (i.e. young and impressionable who will never step up and give their honest, but respectful opinion or advice) type of employees. The influence of the high-pos are turning the company into "The Emperor's New Clothes".

Limited opportunities past the CSR tier III level. Supervisor assistance is available but the procedure required to get to the supervisor can take too long which affects the stats that we are required to attain. Repetitive natures of calls and scripting makes the job very boring and almost unbearable. Verbal attacks from customers can be veracious and degrading. Must be thick skinned and able to let it "run off your back", which is the theme of all the supervisors. As a person who does not accept personal attacks well, biting my tongue was a daily activity. The pay is not worth the insults. Good if you have bills to pay while looking for another job.