Does FirstEnergy pay their employees well?

According to anonymously submitted Glassdoor reviews, FirstEnergy employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at FirstEnergy. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at FirstEnergy?

32% of FirstEnergy employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated FirstEnergy 2.5 out of 5 for work life balance, 2.2 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at FirstEnergy?

Customer Service Representative (37) , Engineer (28) , Business Analyst (27) , Supervisor (18) , Analyst (13) , Manager (11) , Intern (10) , Meter Reader (10) , Project Manager (10) , Transmission Systems Operator (9) , Customer Service Representative (CSR) (8) , Customer Service (7) , Engineer II (7) , Journeyman Lineman (6) , Lineman (6)

What are the pros of working at FirstEnergy according to real employee reviews?

"great people to work with and knowledgeable managers" ((in 43 reviews)); "Salary is good." ((in 20 reviews)); "+ great coworkers" ((in 20 reviews)); "Employees were great" ((in 16 reviews)); "401k plus pension" ((in 15 reviews))

What are the cons of working at FirstEnergy according to real employee reviews?

"Poor management, old thinking with no new blood, required tools ofr job not present." ((in 32 reviews)); "No work life balance here" ((in 23 reviews)); "Upper management does not care about employee morale." ((in 23 reviews)); "Constant layoffs." ((in 13 reviews)); "Bad leadership, just laid off a ton of people but are giving raises to top executives and promoting more officers." ((in 11 reviews))

What are employees saying about FirstEnergy layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about FirstEnergy layoffs and their outlook for job security at FirstEnergy in 2026.

What are the top reviewed FirstEnergy locations?

Akron , Reading , Fairmont , Cleveland , Shippingport , Greensburg , Perry , Morristown , Morgantown , Toledo , Oak Harbor , Erie , Fairlawn , Haywood , Brecksville , Youngstown , Pittsburgh , Dover , Holmdel , Jersey City , Dallas , Charleston , Martinsburg , Elyria , Columbus , Akron , Charleroi , Williamsport , Asbury , Boonton

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FirstEnergy

FirstEnergy reviews

2.7

32% would recommend to a friend

(636 total reviews)

Brian X. Tierney

13% approve of CEO

20% positive business outlook

Ratings by category

3.3

Compensation and benefits

2.8

Diversity & inclusion

2.8

Career opportunities

2.5

Work/Life balance

2.2

Culture & values

1.9

Senior management

FirstEnergy has an employee rating of 2.7 out of 5 stars, based on 636 company reviews on Glassdoor which indicates that most employees have an average working experience there. The FirstEnergy employee rating is 26% below average for employers within the Energy, Mining & Utilities industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

636 reviews

3.0

Jun 26, 2014

Business Analyst

Business analyst

Recommend

CEO approval

Business Outlook

Pros

Average Pay, good place to get experience but not a place to get paid or have a career.

Cons

Average Pay, expensive benefits, poor management from top to bottom with a selfish greedy CEO that is on his way out due to retirement. A company that is positioning itself to be bought out.

3.0

Jun 21, 2014

OK Place to Work - Business Analyst

Business analyst

Recommend

CEO approval

Business Outlook

Pros

The company has a nice pension plan, which they are replacing with a 401K style approach for new hires. The company has many experienced leaders who will help if asked.

Cons

The company is constantly announcing layoffs. Upward mobility is limited for the unconnected. Easy to get lost in the shuffle with so many employees. Training documentation is limited.

4.0

Jun 7, 2014

Life at First Energy call center

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Management realizes what a difficult job customer service reps have. There is an excellent management team at the customer service center.

Cons

The biggest complaint would be having to be available for up to 16 hours at a stretch during storms and outages. The reps can't tell the customers anything more than what's available online or on automated voice messaging when outages occur during the night and off hours.

Viewing 139 - 141 of 636 Reviews

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Jobs at FirstEnergy

Transitional Meter Reader - IJ-0654

Customer Service Representative

Customer Service Representative