Does FirstEnergy pay their employees well?

According to anonymously submitted Glassdoor reviews, FirstEnergy employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at FirstEnergy. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at FirstEnergy?

32% of FirstEnergy employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated FirstEnergy 2.5 out of 5 for work life balance, 2.2 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at FirstEnergy?

Customer Service Representative (37) , Engineer (28) , Business Analyst (27) , Supervisor (18) , Analyst (13) , Manager (11) , Intern (10) , Meter Reader (10) , Project Manager (10) , Transmission Systems Operator (9) , Customer Service Representative (CSR) (8) , Customer Service (7) , Engineer II (7) , Journeyman Lineman (6) , Lineman (6)

What are the pros of working at FirstEnergy according to real employee reviews?

"great people to work with and knowledgeable managers" ((in 45 reviews)); "+ great coworkers" ((in 20 reviews)); "Has decent benefits and a pension." ((in 16 reviews)); "Salary is good." ((in 15 reviews)); "Employees were great" ((in 14 reviews))

What are the cons of working at FirstEnergy according to real employee reviews?

"Poor management, old thinking with no new blood, required tools ofr job not present." ((in 33 reviews)); "upper management at local operating companies do not care about employees" ((in 26 reviews)); "No work life balance here" ((in 24 reviews)); "Bad leadership, just laid off a ton of people but are giving raises to top executives and promoting more officers." ((in 12 reviews)); "No training, many open positions, fend for yourself." ((in 11 reviews))

What are employees saying about FirstEnergy layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about FirstEnergy layoffs and their outlook for job security at FirstEnergy in 2026.

What are the top reviewed FirstEnergy locations?

Akron , Reading , Fairmont , Cleveland , Shippingport , Greensburg , Perry , Morristown , Morgantown , Toledo , Oak Harbor , Erie , Fairlawn , Haywood , Brecksville , Youngstown , Pittsburgh , Dover , Holmdel , Jersey City , Dallas , Charleston , Martinsburg , Elyria , Columbus , Akron , Charleroi , Williamsport , Asbury , Boonton

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FirstEnergy

FirstEnergy reviews

2.7

32% would recommend to a friend

(636 total reviews)

Brian X. Tierney

13% approve of CEO

20% positive business outlook

Ratings by category

3.3

Compensation and benefits

2.8

Diversity & inclusion

2.8

Career opportunities

2.5

Work/Life balance

2.2

Culture & values

1.9

Senior management

FirstEnergy has an employee rating of 2.7 out of 5 stars, based on 636 company reviews on Glassdoor which indicates that most employees have an average working experience there. The FirstEnergy employee rating is 26% below average for employers within the Energy, Mining & Utilities industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

636 reviews

4.0

Apr 16, 2025

Great Benefits Questionable Changes

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Amazing Benefits Tons of opportunity to advance Lots of overtime opportunity

Cons

They are restructuring our management under a new CEO. Lots of changing and firing of staff going on to begin the restructure. New CEO taking away remote work options. (This is a major con) Lots of errors when new systems come out causing us to be horribly busy,

4.0

Mar 27, 2025

Good pay

Business analyst

Recommend

CEO approval

Business Outlook

Pros

Good pay Good hours Great co-workers

Cons

New Senior management is hurting the company

4.0

Mar 25, 2025

Fairly Good Company

Meter reader

Recommend

CEO approval

Business Outlook

Pros

Benefits are fairly good, current supervisors are very supportive and understanding of personal life and make whatever it may be work out when emergencies happen. You have personal days/hours to call off when you want, vacations, and even volunteer hours where you get paid your full rate to volunteer.

Cons

Sick days are a little bit of a pain, a whole chart is for this but essentially starting off if you have one event that you have to use sick time, the next year the first one or two times you use sick time you wont get paid. However you have your personal time that you can use before this. Vacations are sometimes hard to use when you want. High turnover for first year employees as it is physically demanding at first until your body adjusts from walking constantly all day. Can be a little dangerous walking in yards mostly dogs you come across and rarely an aggressive customer, but it does happen.

Viewing 166 - 168 of 636 Reviews

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Jobs at FirstEnergy

Customer Service Representative

Transitional Meter Reader - IJ-0654

Customer Service Representative