Call Center Customer Service
Pros
FirstEnergy is a great place for call center experience. Fast paced and opportunities to grow in the different levels of customer service. The availability of information for procedures and regulations on the company intranet site is very resourceful and helpful. Great team members to assist in difficult situations.
Cons
Limited opportunities past the CSR tier III level. Supervisor assistance is available but the procedure required to get to the supervisor can take too long which affects the stats that we are required to attain. Repetitive natures of calls and scripting makes the job very boring and almost unbearable. Verbal attacks from customers can be veracious and degrading. Must be thick skinned and able to let it "run off your back", which is the theme of all the supervisors. As a person who does not accept personal attacks well, biting my tongue was a daily activity. The pay is not worth the insults. Good if you have bills to pay while looking for another job.
