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      FirstKey Homes

      Engaged Employer

      FirstKey Homes reviews

      3.5

      66% would recommend to a friend

      (278 total reviews)
      avatar

      Mark Smith

      67% approve of CEO

      63% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      4.0

      Compensation and benefits

      3.7

      Culture & values

      3.6

      Senior management

      3.5

      Career opportunities

      3.4

      Work/Life balance

      FirstKey Homes has an employee rating of 3.5 out of 5 stars, based on 278 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FirstKey Homes employee rating is in line with the average (within 1 standard deviation) for employers within the Real Estate industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      278 reviews
      3.0
      Mar 10, 2022

      Left job of 9+ years only to be let go after 18 months…

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Able to work from anywhere.

      Cons

      Really disappointed in leadership. Hired on under a previous regime and I had no value to successors. I will say my colleagues were exemplary.

      avatar
      FirstKey Homes Response
      4y
      I am so sorry that was your experience here at FirstKey Homes. While we did go through an outsourcing effort to help streamline our business processes and costs, we did also provide many opportunities and avenues for our affected employees to take on other roles within the company. If that was not of interest we also provided an outplacement service that provided coaching, resume writing, interview prep guidance, etc. to help our Keypers find their next job. We ALWAYS want to take care of our Keypers (employees) no matter what!
      5.0
      Mar 7, 2022

      Great Culture

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Defiantly a great company if you looking for growth.

      Cons

      Haven't come across any yet.

      avatar
      FirstKey Homes Response
      4y
      Glad to hear that! If you do have recommendations, please let us know! kwalters@firstkeyhomes.com Thanks!
      3.0
      Mar 1, 2022

      Poor training

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Shows empathy. compensation, diversity, gift cards

      Cons

      No training, high turnover rate, role not clearly communicated.- highly escalated call center. Residents are not satisfied. CSRs are typically unable to provide a solution.

      avatar
      FirstKey Homes Response
      4y
      Thank you for sharing your feedback! We have taken some big steps in bolstering our Training/L&D teams over the last couple months and hope to make this a best in class service.
      Viewing 151 - 153 of 278 Reviews
      Related searches: FirstKey Homes jobs | FirstKey Homes salaries | FirstKey Homes benefits | FirstKey Homes interviews
      ReviewsFirstKey Homes reviews

      Glassdoor has 288 FirstKey Homes reviews submitted anonymously by FirstKey Homes employees. Read employee reviews and ratings on Glassdoor to decide if FirstKey Homes is right for you.