FirstKey Homes reviews

3.5

66% would recommend to a friend

(278 total reviews)
avatar

Mark Smith

67% approve of CEO

63% positive business outlook

FirstKey Homes has an employee rating of 3.5 out of 5 stars, based on 278 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FirstKey Homes employee rating is in line with the average (within 1 standard deviation) for employers within the Real Estate industry (3.6 stars).

Reviews by job title

278 reviews
2.0
Jan 7, 2019

Assistant Market Operations Manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Banking hours, office location, flexibility

Cons

work/life balance. not giving advancement based on gender

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FirstKey Homes Response
7y
Hi! Thank you for your review. I am happy to see that you enjoy the hours, your office location and the flexibility we like to offer our team members. However, I am sad to find that you do not have good work/life balance and your opinion of advancement. We understand that in this day and age, work/life balance is important and we try to make it a priority in all our offices. If you find it is not present, I would suggest talking with your manager to work to find a better balance. I do understand that it is your opinion on gender effecting advancement but this isn't the case and we give every team member the opportunity despite any and all differences. We do not pick and choose based on what we see, we do have team members that advance in their careers here at FirstKey Homes based on performance and we feel that is the only way to do so. Work hard in a fast-growing company and the advancement options are endless! Thank you for everything you do here! Scott
1.0
Jan 4, 2019
Recommend
CEO approval
Business Outlook

Pros

There is no pros. Even the high pay cant make up for the bad office environment

Cons

Initially when I first started working at First Key Homes, the company only occupied one floor of the building and were a bit in disarray. However, coworkers and managers were great to work with even though space was limited. Things started to go down once the company started to grow and occupy more floors and ramp up their portfolio spending on acquiring homes for the rental market. Processes were indeed planned but never put through, and unqualified people were brought on board by others who just wanted to bring their friends and family for the high pay and great benefits. Management over at accounting and finance from property controller to acquisitions are the worst. Lacking any common knowledge from the most basic accounting skills, they were able to manipulate others to do their work and claim it as their own. They drove all the competent staff and brought their own "crew" so they can feel right at home. Most of the new staff have no clue of that they are doing. How can they claim they possess knowledge yet create erroneous entries that just mess up the financials and then turn around and berate the few competent staff of why they aren't doing more than enough to help the new staff? I'm just glad that I left the company, because sadly enough, according to a former co-worker of mine and good friend, the company laid off a good chunk of people early November and not surprisingly, she and her crew stayed while the competent and educated employees are left with no employment and worse during the holiday season. But one thing that is the sore sticking point is now they are posting new positions for accounting and finance just one month after the mass layoffs. This is disheartening, I for one feel angry for the laid off employees and disgusted that the company is getting away with this.

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FirstKey Homes Response
7y
Hello%20and%20thank%20you%20for%20taking%20the%20time%20to%20write%20your%20review.%0A%0AWe%20truly%20appreciate%20all%20of%20your%20comments%20and%20input.%20We%20will%20surely%20pass%20along%20your%20feedback%20.%20%0A%0AWe%20strive%20to%20make%20sure%20that%20our%20work%20environment%20is%20the%20best%20it%20can%20be%20and%20that%20the%20talent%20within%20is%20also%20the%20best%20it%20can%20be.%20We%20know%20that%20as%20we%20continue%20to%20grow%2C%20the%20work%20environment%20also%20parallels%20that%20with%20a%20fast-paced%20work%20environment.%20I%20too%20remember%20just%20one%20floor%20and%20when%20our%20teams%20were%20smaller%20and%20more%20intimate%2C%20however%20our%20business%20ambitions%20demands%20the%20additional%20growth%20in%20team%20members%20and%20space.%20%0A%0ALastly%2C%20we%20conduct%20a%20standard%20and%20best-practice%20background%20check%20for%20all%20employees%2C%20including%20prior%20employment.%20Additionally%20the%20recruiting%20team%20fully%20vets%20all%20candidates%20who%20move%20on%20to%20meet%20with%20a%20hiring%20manager.%20This%20always%20includes%20an%20in-depth%20conversation%20about%20prior%20roles%20and%20responsibilities.%20The%20team%20does%20not%20rely%20simply%20on%20the%20resume.%20we%20value%20our%20workforce%20and%20do%20everything%20we%20can%20to%20make%20it%20great.%0A%0AThank%20you%20for%20everything%20you%20did%20here!%0A%0ASparkle
1.0
Jan 4, 2019
Recommend
CEO approval
Business Outlook

Pros

None that I can think of...

Cons

There are a lot of consultants that work here- that immediately tells you that something is wrong. Also, there are a lot of people there with the title "Director of..." Why does everyone have to be a director but there seems to be no reference for vital information to solve problems? There is a lot of posting of jobs but no one is "a great candidate" internally....which is partially due to nepotism and control coming from management. They pick who they want. There is also a lot of micromanaging in the Accounting department. There are a few managers in the Accounting department that even have degrees but seem to always get promotions and review staff's work. The Accounting department also has a lot of broken processes such as rent being deposited into wrong accounts and mapping errors that seems to never fade away. Working in this department adds no prestige to your skillset as all you do are bank recons throughout the month. Finally, don't ever try to reason with HR concerning your issues that you have. It will result in you loosing your job.....trust me as I know!!!

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FirstKey Homes Response
7y
Hello!%0A%0AThank%20you%20for%20taking%20the%20time%20to%20write%20your%20comments.%20%0A%0AI%20am%20sorry%20to%20see%20that%20things%20were%20not%20ideal%20for%20you%20during%20your%20time%20with%20FirstKey%20Homes.%20We%20have%20had%20a%20lot%20of%20success%20over%20the%20last%2018%20months%20and%20that%20is%20due%20to%20our%20team%20members%2C%20new%20leadership%2C%20new%20ideas%20and%20enhanced%20processes.%20%20All%20work%20together%20for%20the%20end%20result%20of%20creating%20something%20special.%20%0A%0AWe%20aim%20to%20have%20happy%20team%20members%20in%20every%20position%20we%20have%20and%20I%20am%20sorry%20to%20see%20that%20you%20were%20not%20happy.%20I%20do%20wish%20you%20the%20best%20of%20luck%20in%20your%20future.%0A%0AThanks%2C%0ASparkle
Viewing 247 - 249 of 278 Reviews

Glassdoor has 287 FirstKey Homes reviews submitted anonymously by FirstKey Homes employees. Read employee reviews and ratings on Glassdoor to decide if FirstKey Homes is right for you.