Is FirstService Residential a good company to work for?

FirstService Residential has an overall rating of 3.8 out of 5, based on over 2,435 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 74% of employees would recommend working at FirstService Residential to a friend and 74% have a positive outlook for the business. The best reviews about FirstService Residential have been left by employees working as Licensed Community Association Manager (LCAM) , General Manager and Assistant General Manager .

Does FirstService Residential pay their employees well?

According to anonymously submitted Glassdoor reviews, FirstService Residential employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at FirstService Residential. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at FirstService Residential?

74% of FirstService Residential employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated FirstService Residential 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at FirstService Residential?

Community Manager (121) , Concierge (95) , Property Manager (87) , Administrative Assistant (84) , Manager (50) , General Manager (46) , Assistant Property Manager (38) , Community Association Manager (38) , Front Desk Receptionist (33) , Front Desk Associate (31) , Regional Director (31) , Portfolio Manager (28) , Assistant Community Manager (25) , Maintenance Technician (22) , Assistant Manager (21)

What are the pros of working at FirstService Residential according to real employee reviews?

"Good benefits with a healthcare company that is very common" ((in 124 reviews)); "Many of the support/heart of house team members are great people and are passionate about what they do." ((in 101 reviews)); "Work/life balance is good but the people are the BEST!" ((in 48 reviews)); "Great coworkers to work with" ((in 38 reviews)); "Great company culture and core values" ((in 35 reviews))

What are the cons of working at FirstService Residential according to real employee reviews?

"low pay and boring work" ((in 127 reviews)); "Management is bad but can improve" ((in 105 reviews)); "One admin assistant for the entire managerial team means that managers have spend a lot of time on basic tasks like filing and data entry." ((in 54 reviews)); "No training and help from previous employees." ((in 46 reviews)); "Salary is low for the average" ((in 41 reviews))

What are employees saying about FirstService Residential layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about FirstService Residential layoffs and their outlook for job security at FirstService Residential in 2026.

What are the top reviewed FirstService Residential locations?

New York , Miami , Irvine , Dallas , Las Vegas , Hollywood , Atlanta , Houston , Chicago , Fort Lauderdale , Minneapolis , Dania Beach , San Francisco , Bloomington , Austin , Fairfax , Kansas City , Boca Raton , San Diego , Orlando , Eatontown , Charlotte , Philadelphia , Miami Beach , Scottsdale , Los Angeles , Tampa , Jacksonville , Plantation , Jersey City

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FirstService Residential

FirstService Residential reviews

3.8

74% would recommend to a friend

(447 total reviews)

David Diestel

87% approve of CEO

74% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.9

Culture & values

3.9

Work/Life balance

3.7

Senior management

3.7

Compensation and benefits

3.7

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

447 reviews

Reviews about "Compensation"

Return to all reviews

5.0

Feb 26, 2025

Resident Manager

Resident manager

Recommend

CEO approval

Business Outlook

Pros

room for growth, compensation is good, flexability with position transfers

Cons

workload is heavier than most companies

FirstService Residential Response

Thank you for taking a few minutes to share your positive experience whole working with us! We understand that workload is an area to focus on as we're always looking for the right balance of providing that exceptional white-glove service to our clients but also that unparalleled support and work/life balance for our associates. Thank you for this feedback. - Kaitlin Buccheri, Communications and Engagement Manager

4.0

Feb 25, 2025

People are wonderful, but corporate doesn't seem that involved

Night porter

Recommend

CEO approval

Business Outlook

Pros

Wonderful on-site team, understanding management, and non-strenuous work. Great early job or something for a college student.

Cons

Pay is determined by HOA rather than company, so performance does not affect pay raises. Corporate pays seemingly bare minimum attention to on-site locations, and has an internal culture rather disconnected from the reality of working on-site. Corporate is introducing new AI system that seems to be geared to replace some employees and make a worse experience for customers as well.

FirstService Residential Response

Thank you so much for this well rounded and robust review! We are currently actively taking strides in many of the areas you called out as opportunities and will pass on this feedback to the correct teams so we can continue to guide those initiatives appropriately. We're constantly working on improving our processes and programs and are so happy to have you with us and certainly know how important our on-site teams are to the FirstService family. Thank you for all you do! - Kaitlin Buccheri, Communications and Engagement Manager

3.0

Feb 20, 2025

Great Company, But Needs Improvement

Manager

Recommend

CEO approval

Business Outlook

Pros

Positive and supportive work culture, great SOP's, training & onboarding. Nice, modern office. Good pay. Benefits are expensive, but good coverages. Management is generally pleasant to work with.

Cons

Accounting department needs improvement. They are not held accountable for mistakes and do not "do what's right" to make it right for the customer. Executive leadership makes excuses for the department instead making improvements. Team lacks experience, industry knowledge, are not customer focused and cannot meet deadlines. When submitting issues via ticket or email, I was lucky if I received a response within 30 days, if at all. I would recommend hiring more seasoned accounting staff who have a background in property management. While they may require higher pay, it could be absorbed by the HOA and we could provide better service to our customers.

Viewing 40 - 42 of 447 Reviews

Jobs at FirstService Residential

Resident Relations Specialist - Part-Time

Front Desk (Part-Time)

Front Desk Weekend Overnight

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Reviews about "Compensation"

Resident Manager

People are wonderful, but corporate doesn't seem that involved

Great Company, But Needs Improvement

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