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      FirstService Residential

      Engaged Employer

      FirstService Residential reviews

      3.8

      75% would recommend to a friend

      (2,365 total reviews)
      avatar

      David Diestel

      87% approve of CEO

      74% positive business outlook

      Ratings by demographic groups

      FirstService Residential has an employee rating of 3.8 out of 5 stars, based on 2,365 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FirstService Residential employee rating is in line with the average (within 1 standard deviation) for employers within the Real Estate industry (3.8 stars).

      Reviews by job title

      2K reviews
      1.0
      Feb 13, 2026

      Terrible

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent pay and benefits but that’s about it

      Cons

      Horrible leadership team. The company does not care about its employees and discriminate. They allow staff to be harassed.

      avatar
      FirstService Residential Response
      4mo
      Thank you for sharing your feedback. While we’re glad you find our pay and benefits competitive, we are concerned by the experience you’ve described. We are committed to a respectful, inclusive workplace and take any concerns related to discrimination or harassment very seriously. We encourage you to connect with HR or use our confidential reporting resources (FirstLine) so we can better understand and address your concerns. Supporting our associates is a priority, and we are continuously working to strengthen our leadership and culture. - Communications and Engagement Manager, Kaitlin Buccheri
      5.0
      Feb 1, 2026

      Best Company for Hospitality

      Front desk agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent Benefits, Attentive Upper Management and HR

      Cons

      Difficulty with taking breaks due to workload

      avatar
      FirstService Residential Response
      5mo
      Thank you for taking the time to share your feedback. We’re glad to hear that you value our benefits and feel supported by our leadership and HR teams We also appreciate your honesty regarding workload and the challenge of taking breaks. This is important feedback, and we recognize how essential rest and balance are to long-term well-being and performance. We are actively working with leaders and teams to better assess workloads, encourage break-taking, and identify opportunities to improve coverage and planning. Your input helps us continue to grow, and we appreciate you being part of that conversation. - Kaitlin Buccheri, Communications and Engagement Manager
      2.0
      Jan 30, 2026

      Cheap and Doesn't Value Employees

      Community association manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hybrid schedule but always subject to change

      Cons

      expected to be available 24/7, want to take vacation? expect no coverage, full work load -- assistant is non existent, management is overworked, no time with expectations to constantly complete training and advanced certs. With what extra time? Undercompensated -- yet company brags about MILLIONS in revenue.

      avatar
      FirstService Residential Response
      4mo
      Thank you for sharing your feedback. We’re glad you value the flexibility of a hybrid schedule, and we’re sorry to hear that other aspects of your experience have felt challenging. We understand how important work-life balance, adequate support, and clear coverage plans are — especially when it comes to time off and professional development expectations. Our goal is to create sustainable roles where associates feel supported, fairly compensated, and able to grow without feeling overwhelmed. Feedback like yours is important and is shared with leadership as we continuously evaluate workload distribution, staffing support, and training requirements. We appreciate you taking the time to speak up. - Communications and Engagement Manager, Kaitlin Buccheri
      Viewing 58 - 60 of 2,365 Reviews
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      ReviewsFirstService Residential reviews

      Glassdoor has 2,433 FirstService Residential reviews submitted anonymously by FirstService Residential employees. Read employee reviews and ratings on Glassdoor to decide if FirstService Residential is right for you.