Is FirstService Residential a good company to work for?

FirstService Residential has an overall rating of 3.8 out of 5, based on over 2,432 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 75% of employees would recommend working at FirstService Residential to a friend and 74% have a positive outlook for the business. The best reviews about FirstService Residential have been left by employees working as Licensed Community Association Manager (LCAM) , General Manager and Assistant General Manager .

Does FirstService Residential pay their employees well?

According to anonymously submitted Glassdoor reviews, FirstService Residential employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at FirstService Residential. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at FirstService Residential?

75% of FirstService Residential employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated FirstService Residential 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at FirstService Residential?

Community Manager (121) , Concierge (95) , Property Manager (87) , Administrative Assistant (84) , Manager (50) , General Manager (46) , Assistant Property Manager (38) , Community Association Manager (38) , Front Desk Receptionist (33) , Front Desk Associate (31) , Regional Director (31) , Portfolio Manager (28) , Assistant Community Manager (25) , Maintenance Technician (22) , Assistant Manager (21)

What are the pros of working at FirstService Residential according to real employee reviews?

"Benefits are good for tickets and insurance" ((in 139 reviews)); "Working alongside so many great people and building relationships through work and other company activities makes the environment so enjoyable." ((in 102 reviews)); "Great Training" ((in 48 reviews)); "Work/life balance is good but the people are the BEST!" ((in 47 reviews)); "Great team and people to work with" ((in 45 reviews))

What are the cons of working at FirstService Residential according to real employee reviews?

"low pay and boring work" ((in 124 reviews)); "Management is bad but can improve" ((in 100 reviews)); "One admin assistant for the entire managerial team means that managers have spend a lot of time on basic tasks like filing and data entry." ((in 52 reviews)); "Salary is low for the average" ((in 38 reviews)); "Poor leadership with no interest in employee development." ((in 38 reviews))

What are employees saying about FirstService Residential layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about FirstService Residential layoffs and their outlook for job security at FirstService Residential in 2026.

What are the top reviewed FirstService Residential locations?

New York , Miami , Irvine , Dallas , Las Vegas , Hollywood , Atlanta , Houston , Chicago , Fort Lauderdale , Minneapolis , Dania Beach , San Francisco , Bloomington , Austin , Fairfax , Kansas City , Boca Raton , San Diego , Orlando , Eatontown , Charlotte , Philadelphia , Miami Beach , Scottsdale , Los Angeles , Tampa , Jacksonville , Plantation , Jersey City

FirstService Residential reviews

3.8

75% would recommend to a friend

(2,364 total reviews)

David Diestel

87% approve of CEO

74% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,364 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

FirstService Residential has an employee rating of 3.8 out of 5 stars, based on 2,364 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FirstService Residential employee rating is in line with the average (within 1 standard deviation) for employers within the Real Estate industry (3.8 stars).

Reviews by job title

2K reviews

4.0

May 23, 2026

Great teamwork but occasional communication issues

Concierge

Recommend

CEO approval

Business Outlook

Pros

Very good place to work with cooperation and trust to coworkers.

Cons

At times instructions falls through the cracks

FirstService Residential Response

2w

Thank you for sharing your feedback and for being part of FirstService Residential for the past few years. We're glad to hear you're experiencing a strong sense of teamwork, trust, and cooperation among your colleagues. We also appreciate your feedback regarding communication. Clear and consistent communication is important to our success, and we're hoping some of the tools we have to help keep and hold notes from meetings and SOPs can be utilized by all our teams. Please feel free to reach out to your local HR representative or IT coordinator for recommendations on the best programs and technology we offer to help keep instructions and communications all in one place! Thank you for your contributions and for being part of our team. - Kaitlin Buccheri, Sr. Communications and Engagement Manager

5.0

May 22, 2026

Good benefits, but base salaries don't keep up

Property caretaker

Recommend

CEO approval

Business Outlook

Pros

Employee benefits, professional resources from maintenance teams and contractor relationships.

Cons

Base salaries often don't scale well with the volume of issues you have to resolve.

FirstService Residential Response

2w

Thank you for this well-rounded review! You call out many important points here that we are actively discussing with our leadership teams now that we have all of our VOICES AX scores back. Your advice will certainly be shared with our leadership team and we hope you are willing to also express your input and feedback with your local teams as well so we can continue to help push important reminders like this to all who work at FirstService Residential. In the spirit of Improve It, thank you for sharing your point of view and feedback and for your many years of service and dedication! - Kaitlin Buccheri, Sr. Communications and Engagement Manager

4.0

May 19, 2026

Good benefits, schedule can be tough, limited raises.

Desk attendant supervisor

Recommend

CEO approval

Business Outlook

Pros

Usually low stress. Benefits are great for full-time. I get 3 weeks off pto plus a week for sick time and vacation time on holidays. I work at a residential building full of kind people who really care about me.

Cons

Tough schedule sometimes. I work evenings. Also, no room for big raises (I think this is due to the varying budgets of each building). The job itself can feel isolating sometimes. I am responsible for covering shifts if nobody else can, sometimes my manager expects me to find shift coverage when I am sick/on vacation, which is really unfortunate.

FirstService Residential Response

2w

Thank you for sharing your feedback and for your years with FirstService Residential. We're glad to hear you value our benefits, PTO offerings, and the positive relationships you’ve built within your community. We appreciate your comments regarding scheduling, communication, and support. We understand the importance of feeling connected and supported, and we encourage ongoing conversations between associates and leaders to help ensure teams have the resources they need. If you feel you need further support communicating your needs, please be sure to reach out to your local HR team. Thank you for your dedication and contributions to our team! - Kaitlin Buccheri, Sr. Communications and Engagement Manager

Viewing 19 - 21 of 2,364 Reviews

Jobs at FirstService Residential

Full-Time Front Desk (Weekends/ 1st & 2nd shifts/ Some Overnights/ WPB)

Front Desk Overnight (Weekends)

Overnight Front Desk Staff