Is Firstsource Solutions a good company to work for as a Associate?

Associate professionals working at Firstsource Solutions have rated their employer with 4.1 out of 5 stars in 66 Glassdoor reviews. This is an average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Associate employees well?

Associate professionals rate their compensation and benefits at Firstsource Solutions with 3.8 out of 5 stars based on 66 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Associate salaries at Firstsource Solutions.

How happy are Associate professionals working at Firstsource Solutions?

92% of Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 12% in the past 12 months. Associate professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.8 rating for culture and values and 4.1 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (78) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 142 reviews)); "good work environment and supportive" ((in 117 reviews)); "Good work culture and learning" ((in 100 reviews)); "Work from home , good" ((in 95 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and night shift" ((in 184 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews)); "communication is poor" ((in 22 reviews))

Firstsource Solutions Associate reviews

4.1

92% would recommend to a friend

(66 total reviews)

Ritesh Idnani

100% approve of CEO

94% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (66 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Associate employees have rated Firstsource Solutions with 4.1 out of 5 stars, based on 66 company reviews on Glassdoor. This indicates that most Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

66 reviews

3.0

Sep 23, 2020

OKAY, Not too good and not too bad

Associate

Recommend

CEO approval

Business Outlook

Pros

Work environment is good Very informative Managment

Cons

Salary is not at par

Firstsource Solutions Response

5y

Thank you for taking the time to share your feedback. We are glad to know that you enjoyed your experience while at Firstsource. The compensation and benefits that we offer are competitive and on par with the industry standards – our HR team ensures this through regular external benchmarking studies. Wishing you the best with your future endeavours.

3.0

Mar 28, 2020

Good

Associate

Recommend

CEO approval

Business Outlook

Pros

Good ambience salary on time

Cons

None none none none none

Firstsource Solutions Response

6y

Thank you for sharing feedback! Happy to hear that your experience has been good so far. We encourage you to discuss with your local HR team so that we can make your experience even better. Wishing you a fulfilling career with Firstsource!

4.0

Jun 24, 2019

Pleasant Life

Associate

Recommend

CEO approval

Business Outlook

Pros

Good, no work pressure

Cons

Partiality, Spoon feeding the process

Firstsource Solutions Response

7y

Thanks for writing in with your feedback. We take your feedback sincerely. We would like to know in detail from you. Please share your details and we will get in touch with you. You can alternatively also connect with your HR SPOCs who will definitely help you with all your concerns.

Viewing 64 - 66 of 66 Reviews

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