Is Firstsource Solutions a good company to work for as a Customer Service Advisor?

Customer Service Advisor professionals working at Firstsource Solutions have rated their employer with 3.2 out of 5 stars in 151 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Advisor Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Advisor interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service Advisor employees well?

Customer Service Advisor professionals rate their compensation and benefits at Firstsource Solutions with 3.0 out of 5 stars based on 151 anonymously submitted employee reviews. This is 23.5% worse than the company average rating for salary and benefits. Find out more about Customer Service Advisor salaries at Firstsource Solutions.

How happy are Customer Service Advisor professionals working at Firstsource Solutions?

59% of Customer Service Advisor employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 2% in the past 12 months. Customer Service Advisor professionals have also rated Firstsource Solutions with a 3.2 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.2 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (147) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (80) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (60) , Customer Service Representative (CSR) (57) , Senior Customer Service Associate (57) , Process Leader (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 130 reviews)); "work life balance is good" ((in 95 reviews)); "Good work culture and balancing work life" ((in 95 reviews)); "Can work from home if quality is good." ((in 94 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 175 reviews)); "Unorganized and chaotic at times pay is low" ((in 151 reviews)); "Poor training and development opportunities." ((in 78 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews))

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Firstsource Solutions

Firstsource Solutions Customer Service Advisor reviews

3.2

59% would recommend to a friend

(151 total reviews)

Ritesh Idnani

64% approve of CEO

57% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.2

Culture & values

3.2

Work/Life balance

3.1

Senior management

3.0

Compensation and benefits

3.0

Career opportunities

Customer Service Advisor employees have rated Firstsource Solutions with 3.2 out of 5 stars, based on 151 company reviews on Glassdoor. This indicates that most Customer Service Advisor professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Advisor professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

151 reviews

3.0

Jun 22, 2012

Firstsource Solutions INC.

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

First Source is a good company when you are looking for an long term job with good growth opportunities.

Cons

Every Company has its cons, Please don't expect huge salaries from First Source but still you can have a good life with the salary you get.

4.0

Jun 17, 2012

A great feel good working environment but financially average and well.

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

The people are cool and the work environment is great.

Cons

lack in the quality of management, including the cafeteria.

5.0

Jun 14, 2012

I am very happy with first source

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Employee friendly company and they motivate employees and giving more opportunities to show their talents

Cons

little pressure and salaries are less

Viewing 145 - 147 of 151 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Client Service Representative

Quality Control Analyst II

Patient Financial Advocate

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Firstsource Solutions reviews Firstsource Solutions Customer Service Advisor reviews

Firstsource Solutions

Firstsource Solutions Customer Service Advisor reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Firstsource Solutions INC.

A great feel good working environment but financially average and well.

I am very happy with first source

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