Is Firstsource Solutions a good company to work for as a Customer Service Associate?

Customer Service Associate professionals working at Firstsource Solutions have rated their employer with 4.6 out of 5 stars in 125 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service Associate employees well?

Customer Service Associate professionals rate their compensation and benefits at Firstsource Solutions with 4.2 out of 5 stars based on 125 anonymously submitted employee reviews. This is 10% better than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries at Firstsource Solutions.

How happy are Customer Service Associate professionals working at Firstsource Solutions?

97% of Customer Service Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Customer Service Associate professionals have also rated Firstsource Solutions with a 4.3 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.4 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (78) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 142 reviews)); "good work environment and supportive" ((in 117 reviews)); "Good work culture and learning" ((in 100 reviews)); "Work from home , good" ((in 95 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and night shift" ((in 184 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews)); "communication is poor" ((in 22 reviews))

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Firstsource Solutions

Firstsource Solutions Customer Service Associate reviews

4.6

97% would recommend to a friend

(125 total reviews)

Ritesh Idnani

100% approve of CEO

97% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.5

Career opportunities

4.4

Culture & values

4.4

Senior management

4.3

Work/Life balance

4.2

Compensation and benefits

Customer Service Associate employees have rated Firstsource Solutions with 4.6 out of 5 stars, based on 125 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

125 reviews

5.0

Jun 23, 2026

Top performer

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good work place and good environment

Cons

Looking for best cafeteria and salary

Firstsource Solutions Response

Thank you for taking the time to share your feedback. We are pleased to hear that you consider Firstsource a good place to work and appreciate the positive work environment. Maintaining a supportive and engaging workplace remains one of our key priorities.

5.0

May 12, 2026

Good learning opportunities, but office lacks visibility

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good achievement and learning opportunities at work

Cons

I didn't notice about this office

Firstsource Solutions Response

1mo

Thank you for sharing your feedback and experience. We’re glad to hear that you have had good achievements and learning opportunities at work. Continuous learning and growth are important aspects of building a positive employee experience.

5.0

May 12, 2026

Good place to learn and growth with a supportive team

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good support and learning opportunities at work

Cons

I didn't notice anything about this office

Firstsource Solutions Response

1mo

Thank you for sharing your feedback and experience. We’re pleased to hear that you have received good support and learning opportunities at work. Creating an environment that encourages growth and collaboration is always valued. Transportation requirements are generally reviewed based on business requirements and operational feasibility.

Viewing 4 - 6 of 125 Reviews

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Firstsource Solutions Customer Service Associate reviews

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Top performer

Good learning opportunities, but office lacks visibility

Good place to learn and growth with a supportive team

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