Is Firstsource Solutions a good company to work for as a Customer Service Associate?

Customer Service Associate professionals working at Firstsource Solutions have rated their employer with 4.6 out of 5 stars in 125 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service Associate employees well?

Customer Service Associate professionals rate their compensation and benefits at Firstsource Solutions with 4.2 out of 5 stars based on 125 anonymously submitted employee reviews. This is 10% better than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries at Firstsource Solutions.

How happy are Customer Service Associate professionals working at Firstsource Solutions?

97% of Customer Service Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Customer Service Associate professionals have also rated Firstsource Solutions with a 4.3 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.4 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 119 reviews)); "Good work culture and balancing work life" ((in 99 reviews)); "Work from home for more than 1 year" ((in 93 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 174 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 83 reviews)); "Bad managers and sme and TL" ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews))

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Firstsource Solutions

Firstsource Solutions Customer Service Associate reviews

4.6

97% would recommend to a friend

(125 total reviews)

Ritesh Idnani

100% approve of CEO

97% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.5

Career opportunities

4.4

Culture & values

4.4

Senior management

4.3

Work/Life balance

4.2

Compensation and benefits

Customer Service Associate employees have rated Firstsource Solutions with 4.6 out of 5 stars, based on 125 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

125 reviews

4.0

Oct 30, 2020

Had a good and bad time in company

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Opportunity for fresher's, Salary for fresher's Good campus

Cons

Salary hike is not good. No night shift allowance. Bad food in cafeteria. Life style imbalance. Worst management

Firstsource Solutions Response

Thanks for taking the time to share your feedback. Glad to know that you recommend us as an employer, and appreciate the compensation package and work place. Our Management motivates and empowers every single employee and we ensure that enough support is provided on and off the floor. Employee wellness is our major focus area and there are various initiatives in place which employees could benefit from. Regarding salary hikes, our Performance enhancement philosophy drives a culture of meritocracy through performance differentiation and the merit increases are linked to the KPIs achieved. Based on employee feedback, we make continuous improvements to the cafeteria facilities. However, we take your feedback sincerely and will do our best to improve. Wishing you well with your future endeavours.

5.0

Oct 21, 2020

Review

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Fun place to work. Great Management

Cons

Salary is a bit low

Firstsource Solutions Response

Thanks for sharing excellent feedback and for recommending us as an employer. We are happy to hear that our efforts in providing a supportive and fun-filled work environment are well received and valued. Being an employee-centric company, we provide a competitive compensation and benefits package which is on par with the industry standards and this is ensured through periodic external benchmarking study. We wish you the very best with your new endeavors.

3.0

Oct 14, 2020

Good to start your career

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good working environment Good company to start your career. Less work pressure.

Cons

Salary is less So many rules and regulations to follow

Firstsource Solutions Response

Thank you for taking the time to share your feedback. We are glad to know that you are enjoying the work and the work environment at Firstsource. The compensation and benefits that we offer are competitive and on par with the industry standards. However, we take your feedback . While we strive to provide you with a conducive workplace environment to help you achieve your aspirations, our ask of you is to abide by our rules and honour regulatory compliance requirements. Wishing you a fulfilling career at Firstsource!

Viewing 85 - 87 of 125 Reviews

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Firstsource Solutions Customer Service Associate reviews

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Had a good and bad time in company

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Good to start your career

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