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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service Associate reviews

4.6

97% would recommend to a friend

(125 total reviews)
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Ritesh Idnani

100% approve of CEO

97% positive business outlook

Customer Service Associate employees have rated Firstsource Solutions with 4.6 out of 5 stars, based on 125 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

125 reviews
1.0
Oct 19, 2019
Recommend
CEO approval
Business Outlook

Pros

No reasons No reason no reason

Cons

There are no reasons in pros but I have tons of reasons in cons Not at all a good environment I had a bad experience in Firstsource . Since the rating is from 1 to 5 I had no chance to give zero . Strict environment with no proper breaks . I hated my life being here . Please for haven sake dont join this organisation . You wont be having time to go restroom , dinner,lunch things will be so fast because we are not supposed to take breaks more than one hour . You are answerable if u exceed even 1.01 minutes of break. Life is more important than job . We work to live but not live to work . Just know the difference . I used to run and eat my dinner to make sure that not even a minute should be exceeded aftr one hour .In case if it exceeds we ll b subjected to meeting to manager . Life is to enjoy ...cherish the moment ...have your food in peace ...sleepwell .....sometimes happiness comes with money ..yes ofcourse but should we ruin ourself in FS without food and rest only fr d sake of money . Think twice before goin to this organisation

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Firstsource Solutions Response
6y
Thanks for writing in. We take your feedback sincerely. Firstsource being a client centric company is driven by an environment that protects the customer and client data and hence comes with a few restrictions. Having said that, our people are at the core of our values and giving them a great experience is priority for us. Do provide us with your contact details so we can get in touch and understand your concern in detail.
5.0
Jul 10, 2019
Recommend
CEO approval
Business Outlook

Pros

One who wants to start a career in BPO I recommend this company. Very Genuine people around here. Will give you understanding of where you go wrong and guide you accordingly

Cons

I didn't see any cons in this company

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Firstsource Solutions Response
6y
Thanks for writing in. It is encouraging to know you recommend us as an employer. All The Best
4.0
May 27, 2019

Axis bank process

Recommend
CEO approval
Business Outlook

Pros

Good staff n company were very much discipline about working strategies n policies

Cons

Not flexible in working for

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Firstsource Solutions Response
7y
Thanks for writing in. It is encouraging to know you recommend us as an employer.
Viewing 100 - 102 of 125 Reviews

Glassdoor has 4,369 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.