Item: Firstsource Solutions
Rating: 4
Author: Former employee - Customer Service Representative

Question 1

Is Firstsource Solutions a good company to work for as a Customer Service Representative?

Accepted Answer

Customer Service Representative professionals working at Firstsource Solutions have rated their employer with 2.8 out of 5 stars in 319 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Representative Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Firstsource Solutions.

Question 2

Does Firstsource Solutions pay Customer Service Representative employees well?

Accepted Answer

Customer Service Representative professionals rate their compensation and benefits at Firstsource Solutions with 2.7 out of 5 stars based on 319 anonymously submitted employee reviews. This is 33.8% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at Firstsource Solutions.

Question 3

How happy are Customer Service Representative professionals working at Firstsource Solutions?

Accepted Answer

45% of Customer Service Representative employees at Firstsource Solutions would recommend their employer to a friend. This rating has decreased by 1% in the past 12 months. Customer Service Representative professionals have also rated Firstsource Solutions with a 2.9 rating for work-life-balance, 3.4 rating for diversity and inclusion, 2.9 rating for culture and values and 2.7 rating for career opportunities.

Question 4

What are the top reviewed jobs at Firstsource Solutions?

Accepted Answer

Customer Service Representative (327), Team Leader (163), Customer Service Advisor (152), CSA - Customer Service Associate (144), Customer Service Associate (128), Senior Associate (108), Senior CSA (79), Senior Analyst (72), Analyst (68), Associate (68), Assistant Manager (64), Customer Service (59), Customer Service Representative (CSR) (57), Process Leader (56), Senior Customer Service Associate (56)

Question 5

What are the pros of working at Firstsource Solutions according to real employee reviews?

Accepted Answer

"Some great people however few and far between" ((in 132 reviews)); "good work environment and supportive" ((in 125 reviews)); "work life balance is good" ((in 100 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 98 reviews)); "Good work culture and balancing work life" ((in 95 reviews))

Question 6

What are the cons of working at Firstsource Solutions according to real employee reviews?

Accepted Answer

"Salary and hike percentage is low" ((in 176 reviews)); "Unorganized and chaotic at times pay is low" ((in 158 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews))

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