Is Firstsource Solutions a good company to work for as a Customer Service Associate?

Customer Service Associate professionals working at Firstsource Solutions have rated their employer with 4.6 out of 5 stars in 125 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service Associate employees well?

Customer Service Associate professionals rate their compensation and benefits at Firstsource Solutions with 4.2 out of 5 stars based on 125 anonymously submitted employee reviews. This is 10% better than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries at Firstsource Solutions.

How happy are Customer Service Associate professionals working at Firstsource Solutions?

97% of Customer Service Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Customer Service Associate professionals have also rated Firstsource Solutions with a 4.3 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.4 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 125 reviews)); "Good work culture and balancing work life" ((in 100 reviews)); "Flexible working and work from home." ((in 95 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"less salary and more work which force people to leave this company" ((in 176 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 47 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews)); "communication is poor" ((in 20 reviews))

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Firstsource Solutions

Firstsource Solutions Customer Service Associate reviews

4.6

97% would recommend to a friend

(125 total reviews)

Ritesh Idnani

100% approve of CEO

97% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.5

Career opportunities

4.4

Culture & values

4.4

Senior management

4.3

Work/Life balance

4.2

Compensation and benefits

Customers Service Associate employees have rated Firstsource Solutions with 4.6 out of 5 stars, based on 125 company reviews on Glassdoor. This indicates that most Customers Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customers Service Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

125 reviews

4.0

Jan 24, 2022

Customer service

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good to work for if you know your job good overtime rate at bubble time £19 hour

Cons

No help if your sick you get told your not when I had covid got told to go in to work after 4 days Isolation and if you can’t get there on the bus at 8 or 8:30 but there don’t care and if you late you get a disciplinary

Firstsource Solutions Response

Thank you for taking the time to write a review. We’re pleased to hear you enjoyed most of the time that you worked for us. We’re sorry to hear you contracted Covid and hope you are now fully recovered. Your comments regarding the handling of your absence are really quite concerning and not at all in line with the policies we have in place. We would like the opportunity to look into this further and kindly request that you contact the local HR Manager at your earliest opportunity. We will investigate your comments discreetly and ensure your anonymity is maintained. Thank you again for leaving a review and we wish you all the very best for the future.

4.0

Jan 6, 2022

Nice environment

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Best place to start your career

Cons

Low salary and night shift

Firstsource Solutions Response

Thanks for your review. We are glad to hear that you appreciate the positive work environment at Firstsource. We provide a comprehensive total rewards package to all our employees. Regular compensation benchmarking exercise is done by the HR team to ensure that we are on par with the market trends. Also, the shifts and work timings of employees are aligned to suit the team’s or client’s requirements – these are planned and communicated to employees well in advance. We encourage you to connect with your HR partner in case of any concerns, so that can be addressed quickly. We wish you a fantastic career with Firstsource.

1.0

Nov 9, 2021

Worst

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

No it's hell don't chose this

Cons

Bad bad bad bad. Ad

Firstsource Solutions Response

We would love to hear from you what is not working well. Please connect with your HR Manager to share feedback regarding specific concerns .

Viewing 61 - 63 of 125 Reviews

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Firstsource Solutions Customer Service Associate reviews

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Customer service

Nice environment

Worst

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