Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 119 reviews)); "Good work culture and balancing work life" ((in 99 reviews)); "Work from home for more than 1 year" ((in 93 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 174 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 83 reviews)); "Bad managers and sme and TL" ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,260 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,260 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews

3.0

Mar 5, 2024

Opportunity meets unemployment

Management

Recommend

CEO approval

Business Outlook

Pros

Carrier growth if you work hard enough and they have open slots, pay is pretty good for starting off.

Cons

Poor business practices, they work with clients that could care less about the employees.

Firstsource Solutions Response

1y

Thank you so much for taking the time to leave us feedback. We are pleased to hear that you see opportunities for career growth with hard work and dedication. We understand your concerns about business practices and client relationships. We want to assure you that our company is dedicated to taking care of our employees and prioritizing their well-being. We strive to maintain high standards in our business practices and work with clients who align with our values.

1.0

Oct 26, 2023

Micromanaging

Accounts receivable specialist

Recommend

CEO approval

Business Outlook

Pros

Can make up time if work is missed

Cons

You have to account for every second and minute of your day. They have a system that starts to count the minute your mouse starts moving and if you are gone for longer than 5 minutes it pops up and ask where were you

Firstsource Solutions Response

2y

Thank you for your feedback. We are pride ourselves in working with our employees, providing flexibility wherever possible to promote a healthy work-life balance. We are excited to hear that you experienced this during your journey with our organization. We understand your frustration in regard to our accountability tools. Although we implement these systems as an additional measurement of security to ensure the protection of client and personal information as well as maintain integrity as a top priority in our organization, we hear your concerns and encourage opinions like yours that help us to seek improvements where need be in the future. Thank you again for your feedback.

2.0

Jun 30, 2022

Laid off and lied to

Support analyst

Recommend

CEO approval

Business Outlook

Pros

The orientation was great. They explained the details of the position and expectations for FirstSource. Equipment was delivered on time for my work from home position.

Cons

They will lie to you and not think twice about it. I serviced Syntellis while working for Firstsource and they never were on the same page on my progression. I was laid off due to my role being termed after a successful 6 months. They did not tell me this was a possibility during my interview. Never was once told that the position was a contract temp position. I met with directors weekly from Syntellis and was never told on how the major changes will effect my position. The company never assisted me with finding a different role (no matter how much I reached out). I was told multiple times how great of an employee I was and none of that was taken into consideration for another position. I did not hear from anyone about updates or even checking on me since the notice was given. YOU ARE A NUMBER WITH THIS COMPANY NOT A HUMAN.

Viewing 37 - 39 of 4,260 Reviews

Jobs at Firstsource Solutions

Data Entry - Open Enrollment

Customer Service Representative

Client Service Representative

Customer Service Representative

Customer Service Representative