Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

84% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (146) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (80) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (60) , Customer Service Representative (CSR) (57) , Senior Customer Service Associate (57) , Process Leader (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 133 reviews)); "good work environment and supportive" ((in 124 reviews)); "Can work from home if quality is good." ((in 99 reviews)); "Good work culture and balancing work life" ((in 93 reviews)); "work life balance is good" ((in 87 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 161 reviews)); "Unorganized and chaotic at times pay is low" ((in 156 reviews)); "Poor training and support system." ((in 81 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

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Firstsource Solutions

Firstsource Solutions reviews

4.1

84% would recommend to a friend

(4,269 total reviews)

Ritesh Idnani

91% approve of CEO

85% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Career opportunities

4.0

Culture & values

4.0

Senior management

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,269 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

4K reviews

5.0

Jul 9, 2018

Natwest telephone

Call centre staff

Recommend

CEO approval

Business Outlook

Pros

Good pay and learn a lot about banking

Cons

the long hours but can be manageable if you've good work buddies

2.0

Jul 8, 2018

Nothing

Store manager

Recommend

CEO approval

Business Outlook

Pros

I heard about this company for stock market and its continue to growing up.

Cons

But i dont know how does it work ? And which purpose of company growing so i want to know and i am very excited to join to work with you

5.0

Jul 6, 2018

Development Specialist

Development specialist

Recommend

CEO approval

Business Outlook

Pros

The best people to work with, fantastic mind-sets and drive who care about doing the right thing for our customers and our teams. The business needs are constantly shifting which keeps you on your toes and keeps the job diverse. Career progression opportunities are open in all sorts of different contracts and sites. I have worked in the business for two and a half years and have been promoted twice. Both Cardiff sites are great to work at, the bay is beautiful and Cardiff city centre is a great location. The environment is very customer focused about doing the right thing and taking ownership offering world class service to our clients. Constant courses are available through FS including university degrees covered by FS to enhanced your own skills. Fun place to work that is constantly changing it never gets boring!

Cons

If you are passionate are hard working to your team and our clients there are no cons!

Viewing 3901 - 3903 of 4,269 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Client Service Representative

Customer Service Representative

Healthcare Collections Specialist

Remote

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Firstsource Solutions

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Natwest telephone

Nothing

Development Specialist

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