Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

84% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 135 reviews)); "good work environment and supportive" ((in 118 reviews)); "Good work culture and learning" ((in 101 reviews)); "work life balance is good" ((in 96 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 165 reviews)); "Unorganized and chaotic at times pay is low" ((in 156 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 78 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 45 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

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Firstsource Solutions

Firstsource Solutions reviews

4.1

84% would recommend to a friend

(4,263 total reviews)

Ritesh Idnani

91% approve of CEO

84% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Career opportunities

4.0

Culture & values

4.0

Senior management

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,263 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

3.0

Dec 5, 2017

OK

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Some nice people work there

Cons

Redundancies most years too little pay for dealing with complaints over the phone

Firstsource Solutions Response

At Firstsource we are known for our great teams and amazing colleagues, so it's great to read you feel the same too! Our colleagues are at the forefront of everything we do and we are committed to empowering, motivating and supporting every single member of our team. We are taking your feedback and addressing the places we missed in delivering a great working experience for you.

1.0

Nov 30, 2017

Terrible

Retention’s advisor

Recommend

CEO approval

Business Outlook

Pros

My line manager was great

Cons

Where to start , just left today after working 11 months there , wages constantly wrong mine was almost £600 down this month . No support what so ever I’ve just recently lost my dad and didn’t even get a sympathy card off no- one in there , they really don’t care , get took into hearings at drop of a hat , so strict on anything , would not recommend working there at all

Firstsource Solutions Response

We are sorry to hear about you loss, lack of sympathy and compassion is something that we at Firstsource seldom hear, if ever, as we are known for our teamwork. Here at Firstsource, we always endeavour to provide a supportive environment for any work related challenges. Please feel free to get in contact and give us your feedback in more detail and give us the chance to change your perception.

5.0

Nov 24, 2017

excellent

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

very good job there is no boundation

Cons

personal leave issues

Viewing 3949 - 3951 of 4,263 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Client Service Representative

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