Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 148 reviews)); "good work environment and supportive" ((in 123 reviews)); "Can work from home if quality is good." ((in 96 reviews)); "Good work culture and balancing work life" ((in 94 reviews)); "work life balance is good" ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Salary and hike percentage is low" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 79 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 45 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,262 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (4,262 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,262 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews

2.0

Sep 9, 2016

Meh

Quality analyst

Recommend

CEO approval

Business Outlook

Pros

Free sky, some people were nice to work with and good location

Cons

Terrible management. Low pay for job. No incentive to stay. Long hours, pressure to sell. HR is a joke. racism in centre and nothing done about it. Poor processes. like high school. team leaders are given jobs because of who they know not what they know, same with promotions. Other team leaders who are not doing their jobs correctly arent given proper training. Seedy staff, pervy leaders flirting with younger CSRs. List is endless tbh

Firstsource Solutions Response

9y

First I would like to apologise for our late reply. We would like to thank you for taking the time to give us your feedback. I am very sorry that you did not have a good experience in working for our company. We will take your feedback on board in order to make Firstsource a better place for our employees. Best of luck in your future endeavours.

4.0

Sep 7, 2016

fsl

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

company offers good working condition

Cons

none of the cons I have met.

Firstsource Solutions Response

9y

Thank you for taking the time to leave a review. We are happy to hear you enjoyed your time working at Firstsource and wish you all the best in your future endeavours.

1.0

Sep 5, 2016

First SOurce

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Free Sky, free fruit, office was in nice location, comfy seats, did not have to wear a suit, good benefits

Cons

Awful people, lazy managemant, didnt care for its employees, did not listen to recommendations, never gave time to listen to staff

Firstsource Solutions Response

9y

We are sorry to hear about your unfortunate experience during your time at Firstsource. Our employees are at the forefront of everything we do and we are committed to empowering, motivating and supporting every single member of our team. We are taking your feedback and addressing the places we missed in delivering a great working experience for you. We wish you the best of luck in your future endeavours.

Viewing 4078 - 4080 of 4,262 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Customer Service Representative

Client Service Representative

Customer Service Representative

Customer Service Representative