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      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions reviews

      4.1

      83% would recommend to a friend

      (4,260 total reviews)
      avatar

      Ritesh Idnani

      90% approve of CEO

      84% positive business outlook

      Ratings by demographic groups

      Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,260 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      4K reviews
      2.0
      Feb 4, 2016

      Good Money for late teens, early 20s, unpleasant work environment

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great pay for a job that only requires a high school diploma First 6 weeks of training was easy money, sat in a classroom all day Opportunity for bonuses and incentives Free food at least twice a month

      Cons

      Extremely competitive to the point where it gets annoying Customers can get very rude Your success at work is in the hands of angry Verizon customers

      2.0
      Sep 18, 2015

      Typical Call Center

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Long training period two 15 minute breaks 30 minute lunch OT usually available

      Cons

      Always working weekends Difficult to advance due to cliques in management Attendance is more important than high scores Low pay scale

      3.0
      Aug 24, 2015

      Firstsource CSR

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      There is plenty of room for advancement at FS and they offer decent benefits. They encourage advancement from with-in the company. They also give you feedback after your interview to help you the next time you apply for another position. Benefits-wise I really like that I had the ability to get full benefits. They were also willing to flex the schedule to accommodate medical appointments, etc.

      Cons

      The main issue with working for a call center is that they'll hire almost anyone. This is no exception. Many of my peers weren't interested in actually doing work which is ridiculous since our job was very easy. Also, there was some disorganization within the company. I felt like no one had a long term plan in relation to my position which was not very comforting.

      Viewing 52 - 54 of 4,260 Reviews
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      ReviewsFirstsource Solutions reviews

      Glassdoor has 4,371 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.