Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

84% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (148) , Customer Service Associate (129) , Senior Associate (108) , Senior CSA (81) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (60) , Customer Service Representative (CSR) (57) , Senior Customer Service Associate (57) , Process Leader (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 144 reviews)); "Good work environment and Colleagues" ((in 124 reviews)); "Good work culture and balancing work life" ((in 100 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 98 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 173 reviews)); "Unorganized and chaotic at times pay is low" ((in 154 reviews)); "Bad managers and sme and TL" ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 41 reviews)); "No job security and communication with HR's will be very worst." ((in 35 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

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Firstsource Solutions

Firstsource Solutions reviews

4.1

84% would recommend to a friend

(205 total reviews)

Ritesh Idnani

91% approve of CEO

85% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Career opportunities

4.0

Culture & values

4.0

Senior management

3.9

Work/Life balance

3.8

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

205 reviews

Reviews about "Career Development"

Return to all reviews

2.0

Jun 5, 2022

Lost job due to sickness

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Long training and seemed to have plenty of opportunities

Cons

Got sick, needed blood and iron transfusions, and I got let go.

Firstsource Solutions Response

Thanks for writing in. We believe in sustaining a great working environment and deem our employees’ health, wellbeing and happiness to be the most important factor. We wish you best in your future career.

1.0

May 25, 2022

Stepping Stone

Provider claims specialist

Recommend

CEO approval

Business Outlook

Pros

Great way to learn about medicare plans, procedural DX codes for health insurance, PT and DMS. Learn the process of insurance claims and how they are allocated based on patient plans etc.

Cons

No room for advancement, MICRO-MANAGEMENT

Firstsource Solutions Response

Thank you for sharing your feedback. It’s great to know that you were happy with the learning opportunities provided. Some of your comments on employee development are in stark contrast to what we work so hard to provide. Here at Firstsource, we strive to provide opportunities where all of our employees can develop themselves and lead long and happy careers. Opportunities to progress are regularly available and are awarded based on skills, abilities, and performance. Our management team takes pride in the top-quality customer service we provide to our clients. We are sorry to hear your time with us was not a positive one. We wish you all the very best in your future career.

3.0

May 5, 2022

It's okay but seriously underpaid

Claims examiner

Recommend

CEO approval

Business Outlook

Pros

Flexible hours, training has improved, fully work from home.

Cons

There is no base pay. You get paid by the piece. Piece rates are often not reflective of the work actually needing to be done. They sell it like you can make as much money as you work for but it's not possible to get the work done correctly and make even $15 dollars an hour. This wasn't as much of a problem when they also allowed you to filter for the easier claims to balance it out. Now that's not allowed but the piece rate has not been increased. Often process changes just increase your work load but raises don't really exist because you're just paid by the same piece rate as the brand new guy. Technically there's an hourly rate that's used for training. If there are system issues you pay for it by not being paid. Tons of overtime is expected and essentially required if you want to pay your bills.

Firstsource Solutions Response

Thank you for writing in. We are pleased to know that you are happy with the flexibility and training provided. We are committed to giving Firstsourcers competitive compensation and benefits and have a team that continually reviews them to be at par with market standards. Some employees, work on a pay-matrix scale where they are paid per claim that they process. Our matrix employees typically earn above-average hourly compensation in comparison to roles that pay on a strictly hourly basis. The matrix is enhanced with higher production, quality, and meeting financial goals for each work process. We encourage you to connect with your HR partner so that your queries can be addressed quickly. We wish you a fulfilling career with Firstsource.

Viewing 70 - 72 of 205 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Client Service Representative

Customer Service Representative

Healthcare Collections Specialist

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Patient Advocate Specialist

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Reviews about "Career Development"

Lost job due to sickness

Stepping Stone

It's okay but seriously underpaid

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