Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

84% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (147) , Customer Service Associate (129) , Senior Associate (108) , Senior CSA (80) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (60) , Customer Service Representative (CSR) (57) , Senior Customer Service Associate (57) , Process Leader (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 128 reviews)); "Good work culture and learning" ((in 98 reviews)); "Growth Opportunities: FirstSource Solutions is a company that invests in the professional development of its employees." ((in 94 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 175 reviews)); "Unorganized and chaotic at times pay is low" ((in 151 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 43 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews)); "communication is poor" ((in 20 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

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Firstsource Solutions

Firstsource Solutions reviews

4.1

84% would recommend to a friend

(261 total reviews)

Ritesh Idnani

91% approve of CEO

85% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Career opportunities

4.0

Culture & values

4.0

Senior management

3.9

Work/Life balance

3.8

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

261 reviews

Reviews about "Management"

Return to all reviews

1.0

Nov 26, 2021

An ok place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The workload is not hard. A Monday through Friday shift is nice. That’s it.

Cons

Underpaid. Other companies are offering a minimum of $15 meanwhile we’re being paid $13 hourly with an “incentive” to make $14 if you come to work everyday and on time. If you don’t you lose out on the incentive. Management is horrible. Too many personal relationships beyond work. Trainers are rude and do not care. You have zero support here. If you ask a question in chat you will be referred to contact the “help desk” that is always busy. Resource articles used for calls are unclear and out of date. We were supposed to get 2 weeks of OJT where you get guidance and assistance the whole step of the way, but instead we basically we shoved right to production.

Firstsource Solutions Response

Thank you for taking the time to share your feedback. We take feedback very seriously and are committed to reviewing and addressing the concerns that are brought to our attention. At Firstsource we always strive to provide a positive employee experience through policies, our leadership teams, benefits, and more. We wish you luck on your future endeavors.

5.0

Nov 4, 2021

Great opportunity

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Supportive management - Great opportunity for growth - Growing company

Cons

I can't think of any

Firstsource Solutions Response

Thanks for writing in. It is encouraging to know you recommend us as an employer. The leadership team is strongly focused on supporting employee goals for an enriching career at Firstsource.

1.0

Nov 3, 2021

Nope

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The supervisor was good.. but that’s it

Cons

Nothing at all run away

Firstsource Solutions Response

Thank you for taking the time post a review. We value your feedback as we look to further enhance our culture of learning, meritocracy and excellence. We are glad to know you had a positive experience with your supervisor. If you are still an active employee and you have any suggestions for improvement or concerns, we encourage you to speak to your supervisor or HR business partner.

Viewing 106 - 108 of 261 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Client Service Representative

Customer Service Representative

Patient Advocate Specialist

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Reviews about "Management"

An ok place to work

Great opportunity

Nope

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