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      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions reviews

      4.1

      83% would recommend to a friend

      (4,260 total reviews)
      avatar

      Ritesh Idnani

      90% approve of CEO

      84% positive business outlook

      Ratings by demographic groups

      Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,260 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      4K reviews
      5.0
      May 18, 2026

      Positive work environment and supportive management

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      I have been working from past 15year m to happy wd work environment n management

      Cons

      Nothing ..much I can speak

      avatar
      Firstsource Solutions Response
      1mo
      Thank you for sharing your wonderful experience and long journey with the organization. It’s truly inspiring to hear that you have been associated with the company for the past 15 years and continue to feel happy with the work environment and management support. Your appreciation and positive words reflect the strong relationships and supportive culture built over the years.
      2.0
      May 17, 2026

      Chill work environment but management favoritism exists

      Associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      chill account and relatively not a hard core CSR

      Cons

      Management is sometimes an issue especially in terms of having favorites

      avatar
      Firstsource Solutions Response
      1mo
      Thank you for sharing your feedback and experience. We’re glad to hear that you found the account environment relatively comfortable and manageable. We encourage you to connect with the HR team for a one-on-one discussion so that your concerns can be understood and addressed appropriately.
      5.0
      May 15, 2026

      Actionable focus on growth, but maintenance needed

      Senior associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Specific actionable and focus on both achievement and growth area

      Cons

      To be maintain the floor cleaners regularly

      avatar
      Firstsource Solutions Response
      1mo
      Thank you for sharing your valuable feedback. We’re pleased to hear that you found the feedback and guidance to be specific, actionable, and focused on both achievements and growth areas. Constructive development support plays an important role in enhancing the employee experience.
      Viewing 118 - 120 of 4,260 Reviews
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      ReviewsFirstsource Solutions reviews

      Glassdoor has 4,371 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.