Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

84% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (80) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 134 reviews)); "Good work environment and Colleagues" ((in 124 reviews)); "Good work culture and learning" ((in 101 reviews)); "Can work from home if quality is good." ((in 97 reviews)); "work life balance is good" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 175 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews)); "communication is poor" ((in 21 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

84% would recommend to a friend

(261 total reviews)

Ritesh Idnani

91% approve of CEO

85% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Career opportunities

4.0

Culture & values

4.0

Senior management

3.9

Work/Life balance

3.8

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

261 reviews

Reviews about "Management"

Return to all reviews

1.0

Jun 3, 2020

No concern for employees. Only care about how to pay them less for more work

Claims examiner

Recommend

CEO approval

Business Outlook

Pros

Ability to work from home. That's it

Cons

Constant mandatory overtime. Ridiculous expectations to keep work under a minimum day and say goodbye to your social life until you do. Once you get your work state to a acceptable they train you on another state and keep you on overtime rather than let you have a little break from it and give out "points" if you don't do overtime. Supervisors don't stick up for employees and the only reward for doing all this overtime are some gift cards which get taxed at a higher rate and also get added on to your check so it makes your actual earnings get more tax taken out as well. This company has no concern for employees mental health or well being in any shape or form and if your seriously still considering working here I'd say you would be better off with LITERALLY any other job.

Firstsource Solutions Response

6y

We are sorry to hear that you are not enjoying your time with us. We work hard to provide a helpful and supportive work environment, and your experience is definitely at odds with our values as an organization that puts our people at the heart of what we do. We understand that working in a fast-paced environment has its positives and negatives, which is why we work hard to make sure our employees are well supported. We hope you know about our Employee Assistance Program, which provides support, counselling and advice on all life matters, both work-related and in your personal life. We believe in creating work environment that respects and supports our employees at every level, and we encourage them to provide feedback in all stages of their employment with us. Please reach out to your HR team, and we assure you that your concerns will be addressed.

3.0

May 4, 2020

It is fun to work here because of the people and the environment.

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Great account and they have an okay reward system.

Cons

Poor management Less career growth

Firstsource Solutions Response

6y

Thanks for writing in. It is encouraging to know that you recommend us as an employer. We are happy to hear that you enjoyed working with us. People Centricity being one of our core values, we strongly believe our employees are our greatest assets. We take great pride having 70% of our leaders who are home grown and we do have a very detailed process of outlining career progression for our employees. Our leadership team empowers, motivates and supports every single employee in our company. We will continue to give our best in shaping our employees’ career paths.

1.0

Apr 30, 2020

Run Away

Patient account representative

Recommend

CEO approval

Business Outlook

Pros

Absolutely None - unless you are lazy , and like to work without any kind of solid direction.

Cons

I have read the reviews, and agree mostly. Here are some highlights - Poor management Worst Place I ever Worked Management is horrible, and communicate w/ a sarcastic tone - unprofessional. The benefits are expensive Place very unorganized Under-qualified leadership Very unprofessional environment from management down to employees Slackers paradise - and those of you assigned to follow up will be picking up the slack. Very high turnover rate Training the worst I have ever experienced....main issue is the trainer herself is lazy. They assign stuff to you and just expect that somehow you know how to do it. I don't know how this company is still in business or why the hospitals continue to contract with this company.

Firstsource Solutions Response

6y

Thanks for taking the time to share feedback! We are sorry to hear that your experience with us has not been great. People centricity is one of our key values and that's inclusive of providing a great and helpful work environment for all our employees. We are proud that the vast majority of our employees (in all areas of business) enjoy a happy and fulfilling career with us. That said, as hard as we try to get it right all the time, there will be times we fall short too. We encourage our employees to give us feedback in all stages of their employment with us (from Onboarding till they leave the company) through their Managers, through HR team and through our Employee Survey, so that we can continue to learn and improve the way we work. We wish your experience had been more positive and that you might have informed us earlier in the process so that we could have addressed your concerns proactively.

Viewing 133 - 135 of 261 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Client Service Representative

Customer Service Representative

Patient Advocate Specialist

Healthcare Collections Specialist

United States

View job