Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

84% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 137 reviews)); "good work environment and supportive" ((in 122 reviews)); "Good work culture and balancing work life" ((in 100 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 96 reviews)); "work life balance is good" ((in 94 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 173 reviews)); "Unorganized and chaotic at times pay is low" ((in 152 reviews)); "I became a Team Leader and received no training and little guidance on what I should do in certain situations that I wasn’t prepared for." ((in 74 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 49 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

84% would recommend to a friend

(4,261 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (4,261 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,261 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews

3.0

Mar 4, 2024

Could pay more

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I like the people I work with

Cons

Need better pay $14 an hour is not enough for what you have to do. Need better health insurance.

Firstsource Solutions Response

1y

We’re pleased to hear that you enjoy working with your colleagues. Building a positive and supportive team is essential to our workplace culture, and it’s great to know that you appreciate the people you work with. We understand that competitive pay and comprehensive health insurance are crucial factors in job satisfaction. Our compensation and benefits packages are designed to align with company standards and industry benchmarks.

2.0

Feb 13, 2024

Poor management, work style

Junior developer

Recommend

CEO approval

Business Outlook

Pros

Remote work with okay pay.

Cons

Poor management, communication, planning and work style.

Firstsource Solutions Response

2y

Hello! Thank you for sharing your feedback. We are happy to hear your enjoyment of our work from home opportunities as well as our pay scale. We try to promote a culture of work-life balance as well as facilitate duly rewards. We are sorry to hear about your frustration regarding your leadership. Although we aim to encourage all employees to reach out through their HR contact supports to report any grievances, we understand if this was not seemingly available to you and will take this feedback into consideration when reviewing how we gather feedback in the future. Thank you again!

3.0

Jan 14, 2024

Ok company

Claims processing

Recommend

CEO approval

Business Outlook

Pros

Loved my team but they don't have a lot of answers for you

Cons

Pay and some supervisors are awful

Firstsource Solutions Response

1y

Thank you so much for taking the time to leave us feedback. We’re glad to hear that you had a positive experience with your team. However, we understand that not having sufficient answers or support can be challenging. Effective supervision is key to a positive work environment. Our support team is available to assist in these situations and provide guidance and resources to help you navigate difficult scenarios effectively. We regularly review our pay structures to ensure they align with industry standards and reflect the contributions of our employees.

Viewing 169 - 171 of 4,261 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative