Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

84% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 136 reviews)); "good work environment and supportive" ((in 127 reviews)); "Good work culture and balancing work life" ((in 95 reviews)); "work life balance is good" ((in 94 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 168 reviews)); "Unorganized and chaotic at times pay is low" ((in 151 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 49 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

84% would recommend to a friend

(4,261 total reviews)

Ritesh Idnani

91% approve of CEO

84% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,261 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews

3.0

Jun 6, 2022

Transitioning for Traditional Revenue Cycle Services to Digitally Empowering clients and patients

Vice president business development

Recommend

CEO approval

Business Outlook

Pros

Moving Rapidly into the Digital demands by patients and providers. One of the first to the table with consumer simplified experience.

Cons

Brand Identity challenged when MedAssist name known in the HC Revenue Cycle Industry was dropped in favor of the Global Firstsource Brand.

2.0

Jun 5, 2022

Lost job due to sickness

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Long training and seemed to have plenty of opportunities

Cons

Got sick, needed blood and iron transfusions, and I got let go.

Firstsource Solutions Response

3y

Thanks for writing in. We believe in sustaining a great working environment and deem our employees’ health, wellbeing and happiness to be the most important factor. We wish you best in your future career.

3.0

May 5, 2022

It's okay but seriously underpaid

Claims examiner

Recommend

CEO approval

Business Outlook

Pros

Flexible hours, training has improved, fully work from home.

Cons

There is no base pay. You get paid by the piece. Piece rates are often not reflective of the work actually needing to be done. They sell it like you can make as much money as you work for but it's not possible to get the work done correctly and make even $15 dollars an hour. This wasn't as much of a problem when they also allowed you to filter for the easier claims to balance it out. Now that's not allowed but the piece rate has not been increased. Often process changes just increase your work load but raises don't really exist because you're just paid by the same piece rate as the brand new guy. Technically there's an hourly rate that's used for training. If there are system issues you pay for it by not being paid. Tons of overtime is expected and essentially required if you want to pay your bills.

Firstsource Solutions Response

3y

Thank you for writing in. We are pleased to know that you are happy with the flexibility and training provided. We are committed to giving Firstsourcers competitive compensation and benefits and have a team that continually reviews them to be at par with market standards. Some employees, work on a pay-matrix scale where they are paid per claim that they process. Our matrix employees typically earn above-average hourly compensation in comparison to roles that pay on a strictly hourly basis. The matrix is enhanced with higher production, quality, and meeting financial goals for each work process. We encourage you to connect with your HR partner so that your queries can be addressed quickly. We wish you a fulfilling career with Firstsource.

Viewing 187 - 189 of 4,261 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative