Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

84% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 136 reviews)); "good work environment and supportive" ((in 117 reviews)); "Growth Opportunities: FirstSource Solutions is a company that invests in the professional development of its employees." ((in 95 reviews)); "work life balance is good" ((in 93 reviews)); "Work from home , good" ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and increments compared to other BPOs" ((in 167 reviews)); "Unorganized and chaotic at times pay is low" ((in 151 reviews)); "Poor training and support system." ((in 78 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 47 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

84% would recommend to a friend

(4,261 total reviews)

Ritesh Idnani

91% approve of CEO

84% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (4,261 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,261 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews

2.0

Mar 1, 2026

It's a job

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

401k, health/dental insurance, PTO and sick time

Cons

Work from home dependant on team you join. Standard call center type work.

5.0

Feb 28, 2026

Review

Senior csa

Recommend

CEO approval

Business Outlook

Pros

My company consistently delivers quality and stands by its values.

Cons

I have no issues with my company and am satisfied with the work environment

Firstsource Solutions Response

4mo

Thank you for sharing your positive feedback. We’re pleased to hear that you value the company’s commitment to quality and its core values. It’s also great to know that you are satisfied with the work environment.

1.0

Feb 28, 2026

Worst culture ever

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Have not faced anything positive here

Cons

Such a gross culture with stupid management. They made me work till 3am in the first month of joining itself. They micro manage you based on your team’s status. No one has basic courtesy to ping you before calling. The HR is just for namesake. Your complains don't go anywhere. Even within the probation period they follow 3 months notice period if you resign (though it is not legal).

Viewing 244 - 246 of 4,261 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Client Service Representative