Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

84% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 141 reviews)); "good work environment and supportive" ((in 132 reviews)); "Good work culture and balancing work life" ((in 99 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 97 reviews)); "work life balance is good" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 170 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 79 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

84% would recommend to a friend

(4,263 total reviews)

Ritesh Idnani

91% approve of CEO

84% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,263 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews

1.0

Aug 3, 2015

Customer Service Center CAll Center

Call center representative

Recommend

CEO approval

Business Outlook

Pros

Insurance and discounts to places

Cons

Bad place to work, they make it sound really good when in class training saying they will help you when you get placed on the floor to answer calls, thats a LIE I asked for help and they just ignored me. The team leaders are rude and stuck up. They wont allow you to go to your doctor appointments, if you do they make work all week until 7:30 to make up cuz you missed one day of a important doctor appointment. They dont care about you they jsut want you there day and night to answer their calls. Horrible place to work, Please think twice!!! Thats probably why they are always hiring.

1.0

Jun 8, 2015

It's just a job

Onsite patient representative

Recommend

CEO approval

Business Outlook

Pros

As long as you do your work you are left alone. I'm an onsite rep so I have a lot of flexibility in work with no one over my shoulder. Pay is decent and you can negotiate at hiring.

Cons

There is no support from management. If you're onsite and there is a problem they will not support you for fear of losing the contract. Increase in pay is a joke unless you change positions. All training was done via phone and wasn't really mandatory. I was already do work when I was signed up for telephone trainin and therefore my work was more important and I rarely attended the training. There is no SOP so everything you learn or don't learn is due from OJT. Management only cares about the numbers the set at the bringing of the month and the incentives to reach these goals are a joke.

1.0

Feb 5, 2015

Worst place to work EVER!

Supervisor

Recommend

CEO approval

Business Outlook

Pros

??? I did receive a promotion while working there but only because I worked my butt off and my direct supervisor didn't want to train anyone for the job.

Cons

Disorganized and they basically stole my car from me. I had to travel with my position and it was EVERYDAY travel and mileage reimbursement was $.38 in 2014!! Unbelievably disorganized, no method of training people and keeping track of patient accounts is complicated so it was always a confused mess. Management is unapproachable, gossip is an everyday activity, unprofessional, low pay...You name it!

Viewing 244 - 246 of 4,263 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Customer Service Representative

Customer Service Representative

Client Service Representative

Customer Service Representative