Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

84% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 137 reviews)); "good work environment and supportive" ((in 121 reviews)); "Good work culture and balancing work life" ((in 98 reviews)); "Can work from home if quality is good." ((in 95 reviews)); "work life balance is good" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and increments compared to other BPOs" ((in 163 reviews)); "Unorganized and chaotic at times pay is low" ((in 162 reviews)); "I became a Team Leader and received no training and little guidance on what I should do in certain situations that I wasn’t prepared for." ((in 74 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 49 reviews)); "No job security and communication with HR's will be very worst." ((in 42 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Skip to content Skip to footer

Notifications

Firstsource Solutions

Firstsource Solutions reviews

4.1

84% would recommend to a friend

(4,262 total reviews)

Ritesh Idnani

91% approve of CEO

85% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Career opportunities

4.0

Culture & values

4.0

Senior management

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,262 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

1.0

Oct 18, 2012

a great company?

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

representing a respected bank, the call center gives you a chance to speak with people throughout the world. learn more about businesses represented.

Cons

pretending, bringing out food when the client visits to make it appear to be a happy place. too many emails not work related to see,

1.0

Feb 4, 2012

Not A Good Place to Be.

Collection representative

Recommend

CEO approval

Business Outlook

Pros

Job Pay is decent Health Care Dental Care Paid Vacation Personal Paid time Off Local Inside Building Job Dress Casual

Cons

Lack of Management (Not There when Needed) Lack of Information (information Not always Valid) Rules Constantly Change Medical and Dental Coverage Expensive Lack of schedule for work hours Commission based collections No credit for work completed

2.0

Oct 27, 2011

A decent place of Work.

Collection representative

Recommend

CEO approval

Business Outlook

Pros

Friendly Environment Nice Working Conditions (clean building) Decent Pay Casual Fridays Health and dental benefits Clean bathrooms, Supply need legal material.

Cons

Lack of management (not always there when needed) Loud and Noisy environment No real bonuses or Commission Demanding of amount collected Per day of week. Not Getting Credit for Work Done Slow Computers Lousy Voip Phones Expensive Medical and Dental for low coverage.

Viewing 253 - 255 of 4,262 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Client Service Representative

Customer Service Representative

Patient Advocate Specialist

Healthcare Collections Specialist

Remote

View job

Firstsource Solutions reviews FAQs

Reviews Firstsource Solutions reviews

Firstsource Solutions

Firstsource Solutions reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

a great company?

Not A Good Place to Be.

A decent place of Work.

Jobs at Firstsource Solutions

Firstsource Solutions reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Firstsource Solutions reviews FAQs

Jobs at Firstsource Solutions