Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

84% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (80) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 134 reviews)); "Good work environment and Colleagues" ((in 124 reviews)); "Good work culture and learning" ((in 101 reviews)); "Can work from home if quality is good." ((in 97 reviews)); "work life balance is good" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 175 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews)); "communication is poor" ((in 21 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

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Firstsource Solutions

Firstsource Solutions reviews

4.1

84% would recommend to a friend

(4,264 total reviews)

Ritesh Idnani

91% approve of CEO

85% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Career opportunities

4.0

Culture & values

4.0

Senior management

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,264 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

1.0

Jan 16, 2026

High turnover and lack of leadership skills

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Team chats can be funny sometimes but not enough to make you want to stay

Cons

Low pay, high turnover (I seen management hire someone and fire them 2 weeks later cause they needed to let people go but made an excuse about it, they do this a lot), supervisors are very weird. And stalkerish) , also company turns up the volume on calls on purpose sometimes to the point you can’t breathe. OSHA needs to investigate this company

4.0

Dec 6, 2025

decent job

Collections agent

Recommend

CEO approval

Business Outlook

Pros

people are helpful and kind

Cons

job can be very stressful

Firstsource Solutions Response

6mo

Thank you for taking the time to share your feedback regarding your experience as a Firstsourcer. We take pride in our company culture. Our dedicated employees are pivotal in ensuring a positive work environment, and we are happy to hear you've been able to experience it. We know that work can be challenging at times. Though we work hard in providing support structure and engagement activities to promote a balance and peace of mind as you do your best work, we encourage you to reach out to your leadership or HR team if you experience any further concerns or fatigue in your role. We're happy listen and offer assistance where needed. Thank you again for your thoughts,

5.0

Dec 4, 2025

Nice

Patient advocate

Recommend

CEO approval

Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

Viewing 268 - 270 of 4,264 Reviews

Jobs at Firstsource Solutions

Sr. Revenue Cycle Billing Specialist

Remote

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Revenue Cycle Billing Specialist

Healthcare Collections Specialist

United States

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Revenue Cycle Billing Specialist

United States

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Firstsource Solutions

Firstsource Solutions reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

High turnover and lack of leadership skills

decent job

Nice

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