Is Firstsource Solutions a good company to work for as a Senior Customer Associate?

Senior Customer Associate professionals working at Firstsource Solutions have rated their employer with 4.2 out of 5 stars in 80 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Senior Customer Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Senior Customer Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Senior Customer Associate employees well?

Senior Customer Associate professionals rate their compensation and benefits at Firstsource Solutions with 3.8 out of 5 stars based on 80 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Senior Customer Associate salaries at Firstsource Solutions.

How happy are Senior Customer Associate professionals working at Firstsource Solutions?

88% of Senior Customer Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has decreased by 6% in the past 12 months. Senior Customer Associate professionals have also rated Firstsource Solutions with a 3.7 rating for work-life-balance, 4.1 rating for diversity and inclusion, 4.1 rating for culture and values and 4.2 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (146) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (80) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (60) , Customer Service Representative (CSR) (57) , Senior Customer Service Associate (57) , Process Leader (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 133 reviews)); "good work environment and supportive" ((in 124 reviews)); "Can work from home if quality is good." ((in 99 reviews)); "Good work culture and balancing work life" ((in 93 reviews)); "work life balance is good" ((in 87 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 161 reviews)); "Unorganized and chaotic at times pay is low" ((in 156 reviews)); "Poor training and support system." ((in 81 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews))

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Firstsource Solutions

Firstsource Solutions Senior Customer Associate reviews

4.2

88% would recommend to a friend

(80 total reviews)

Ritesh Idnani

96% approve of CEO

91% positive business outlook

Ratings by category

4.2

Senior management

4.2

Career opportunities

4.1

Culture & values

4.1

Diversity & inclusion

3.8

Compensation and benefits

3.7

Work/Life balance

Senior Customer Associate employees have rated Firstsource Solutions with 4.2 out of 5 stars, based on 80 company reviews on Glassdoor. This indicates that most Senior Customer Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Senior Customer Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

80 reviews

5.0

Apr 28, 2026

Order Recovery Team - ORT

Senior customer support associate

Recommend

CEO approval

Business Outlook

Pros

Excellent workplace and colleagues Good Cafeteria and the environment to spend time Always helping hands from Team Leaders, Managers and HR Punctuality in any issues faced is resolved within timeframe

Cons

Cab transportation issues Excess Oily in fast foods

Firstsource Solutions Response

2mo

Thank you for your feedback. It’s great to hear that you appreciate the supportive colleagues, helpful leadership, and the overall workplace environment, along with timely resolution of issues and good cafeteria facilities. Your concerns regarding cab transportation and food quality we recommend connecting with HR one-on-one to address the issue,

5.0

Apr 20, 2026

My dream and great company

Senior customer associate

Recommend

CEO approval

Business Outlook

Pros

This is truly my dream company. The work environment is positive and supportive, with a strong focus on teamwork and collaboration. Management is approachable and encourages growth and learning. Employees are valued and respected, and there are good opportunities to develop skills and build a long-term career. The work culture promotes work-life balance, making it a great place to work.

Cons

No cons at this time

Firstsource Solutions Response

2mo

Thank you for sharing your feedback. It’s wonderful to hear that you consider this your dream company and appreciate the positive work environment, supportive management, teamwork, and focus on learning and growth. It’s also great that you value the respect given to employees and the opportunities to build a long-term career with a healthy work-life balance.

4.0

Feb 9, 2026

Senior Customer Support Associate

Senior customer support associate

Recommend

CEO approval

Business Outlook

Pros

Gives the good opportunity for the career growth for the Entry level peoples.

Cons

No cons from my side.

Firstsource Solutions Response

5mo

Thank you for your positive feedback. We’re glad to know that you see strong career growth opportunities for entry-level employees within the organization. It’s encouraging to hear that you did not experience any concerns during your tenure. We appreciate you taking the time to share your experience and wish you continued success in your career journey.

Viewing 7 - 9 of 80 Reviews

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Firstsource Solutions reviews FAQs

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Firstsource Solutions

Firstsource Solutions Senior Customer Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Order Recovery Team - ORT

My dream and great company

Senior Customer Support Associate

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