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Firstsource Solutions

Engaged Employer

Firstsource Solutions Senior Customer Associate reviews

4.2

88% would recommend to a friend

(80 total reviews)
avatar

Ritesh Idnani

96% approve of CEO

91% positive business outlook

Senior Customer Associate employees have rated Firstsource Solutions with 4.2 out of 5 stars, based on 80 company reviews on Glassdoor. This indicates that most Senior Customer Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Senior Customer Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

80 reviews
4.0
Sep 29, 2025
Recommend
CEO approval
Business Outlook

Pros

Healthy and easy learning process

Cons

Too many changes in a very short time

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Firstsource Solutions Response
9mo
Thank you for your feedback. We’re glad to hear that you appreciate the healthy and supportive learning process. We’ve noted your observations regarding frequent changes and will continue exploring ways to provide stability and support to help retain and engage valued employees.
3.0
Sep 27, 2025
Recommend
CEO approval
Business Outlook

Pros

Good career growth in 2-3 years people get promoted

Cons

9: 30 minutes of shift 1 way cab Less PF contribute 8% max appraisal

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Firstsource Solutions Response
9mo
Thank you for your feedback. We’re glad to hear that you value the career growth opportunities and promotions within the organization. We also note your observations regarding shift timings, transportation, PF contribution, and appraisal. We encourage you to have an open conversation with HR to discuss these matters further.
5.0
Aug 29, 2025
Recommend
CEO approval
Business Outlook

Pros

* Great opportunity for freshers to start the their career * Great Incentives * Career opportunities * Helpful Management

Cons

Nothing much It's the best place to start

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Firstsource Solutions Response
10mo
Thank you for sharing your feedback. Firstsource is an excellent place for freshers to begin their careers, offering strong learning opportunities, attractive incentives, and clear career growth prospects. The management is approachable and supportive, ensuring employees feel guided and encouraged throughout their journey. With its positive work culture and growth-oriented environment, it truly stands out as one of the best places to start and build a career.
Viewing 16 - 18 of 80 Reviews

Glassdoor has 4,382 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.