Is Firstsource Solutions a good company to work for as a Senior Customer Service Associate?

Senior Customer Service Associate professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 57 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Senior Customer Service Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Senior Customer Service Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Senior Customer Service Associate employees well?

Senior Customer Service Associate professionals rate their compensation and benefits at Firstsource Solutions with 4.0 out of 5 stars based on 57 anonymously submitted employee reviews. This is 5.1% better than the company average rating for salary and benefits. Find out more about Senior Customer Service Associate salaries at Firstsource Solutions.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 132 reviews)); "good work environment and supportive" ((in 125 reviews)); "work life balance is good" ((in 100 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 98 reviews)); "Good work culture and balancing work life" ((in 95 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Salary and hike percentage is low" ((in 176 reviews)); "Unorganized and chaotic at times pay is low" ((in 158 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews))

Skip to content Skip to footer

Notifications

Firstsource Solutions

Firstsource Solutions Senior Customer Service Associate reviews

4.5

98% would recommend to a friend

(57 total reviews)

Ritesh Idnani

100% approve of CEO

98% positive business outlook

Ratings by category

4.5

Senior management

4.4

Culture & values

4.4

Diversity & inclusion

4.3

Career opportunities

4.1

Work/Life balance

4.0

Compensation and benefits

Senior Customer Service Associate employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 57 company reviews on Glassdoor. This indicates that most Senior Customer Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Senior Customer Service Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

57 reviews

4.0

Mar 25, 2024

Best firm for freshers

Senior customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good Environment with rotation weekoffs and shifts

Cons

Bad management though you can see they don’t really take actions

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We’re pleased to hear that you find the work environment positive and appreciate the rotation of week-offs and shifts. We understand that effective management is crucial for a positive workplace, and we take concerns about favoritism and action-taking seriously. We train our management team to work with diversity and ensure fair and equitable treatment for all employees.

5.0

Mar 22, 2024

Job security

Senior customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good environment good infrastructure good platform for freshers

Cons

Work from home , salary concerns

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We’re glad to hear that you find the work environment, infrastructure, and platform supportive for freshers. We understand that concerns about work from home arrangements and salary are important. While we adhere to company standards for salary and work from home policies, we continuously review these aspects to ensure they meet the needs of our employees.

2.0

Jan 12, 2024

Good place to earn.

Senior customer service associate

Recommend

CEO approval

Business Outlook

Pros

The only benefit is the incentives one can receive, it is a decent amount for a fresher.

Cons

No growth. Will be in same position for years without a proper appraisal.

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We acknowledge that incentives are a key benefit and are pleased to hear that they are seen as valuable, especially for those starting their careers. We review our performance appraisal processes to ensure they are fair, transparent, and supportive of career advancement. We value your input and will continue to focus on aligning career advancement with individual performance and professional development.

Viewing 19 - 21 of 57 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Firstsource Solutions reviews FAQs

Firstsource Solutions reviews Firstsource Solutions Senior Customer Service Associate reviews

Firstsource Solutions

Firstsource Solutions Senior Customer Service Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Best firm for freshers

Job security

Good place to earn.

Jobs at Firstsource Solutions

Firstsource Solutions reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Firstsource Solutions reviews FAQs

Jobs at Firstsource Solutions