Five Below reviews

3.1

40% would recommend to a friend

(2,693 total reviews)
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Winnie Park

51% approve of CEO

35% positive business outlook

Five Below has an employee rating of 3.1 out of 5 stars, based on 2,693 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Five Below employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

3K reviews
4.0
Aug 11, 2016

Assistant Manager

Recommend
CEO approval
Business Outlook

Pros

Cool store and neat product for a good price. Good pay.

Cons

Company supplies no payroll whatsoever to accomplish the projects they expect completed. On an average night you have ONE cashier with about 30 customers in the store with a never ending line that requires you to be on register as well while at the same time half of the customers in the store are trashing the store and the other half need assistance but can't get any because you are usually trapped on register the entire night. (Then they demand that every customer gives you a '10' on the store survey.) Then at closing you usually have to stay later than scheduled to clean up the store because there was no one on the sales floor recovering. Granted, I'm sure every store is different, and low volume stores may not have this issue, but when mid to high volume stores only have ONE associate scheduled on weeknights which is the same as low volume stores, it is a disconnect and the higher volume stores are screwed. Turnover rate is through the roof. Most sales associates only last a month once they see how unrealistically busy the store is with no help (payroll).

2.0
Jul 20, 2016

Okay if you like to work 60 hours a week

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Needs to go back to it's basic business model

Cons

Company needs to step back and really listen to their managers, the front line knows what it needs to run a store, the crazy policies that they come up with just don't make sense. Lack of hours , lack of support

3.0
Jul 16, 2016
Recommend
CEO approval
Business Outlook

Pros

Super simple job literally anyone at all could do, lots of opportunities to pick up hours if you need more work/money. Because it's a crap-paying job there's a lot of teenage/inexperienced employees, who don't necessarily have the most forethought, so they don't think to tell management they need time off for family things, for school stuff and so on, so it's easy for the cream to rise to the top, if you will. You look especially good if you're willing to jump on those shifts that are always being left uncovered, so when keyholder and assistant positions are open you're first in line.

Cons

On call shifts can be a pain. Half the time, the people on-call wouldn't call (as per the policy, you call one or two hours before your shift) to find out if they were working and then couldn't be reached. If you're responsible and motivated, the upside is you can pick up a lot of those shifts the others didn't want. The downside is that you never really know if you work and it's not uncommon to call and be told "right now, we don't think we need you," only to get a call two hours later and be told someone didn't bother to show up (again) so they do in fact need you. It is a chaotic environment. I came from a store whose customer service was by it's nature very personal, very involved and required your attention. This is not that store (good or bad depending on the person.) It's easy to get caught up in how much needs to be done, the bigger picture, and feel like nothing you're doing is making a dent. As a new cashier, it's impossible to really learn the store. You're tethered to the register when people are there, so you don't learn where everything is, and so many people wait until they're checking out to ask for a specific product because they didn't see the only other person on shift on the sales floor. And you can't take them over to show them where it is because you don't know but even if you did you're the only person on register and you can't leave.

Viewing 139 - 141 of 2,693 Reviews

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