Pros
I was able to work from home for the 2 years I worked for them. Very lenient management with KPI's. Honestly, it was dang near impossible to get fired from there. I liked working with everyone. Decent pay all things considered. Learned a ton about mortgages that I wouldn't have otherwise known which helped me transition to a better job. All holidays off. As far as the job is concerned, once you get trained in escrow, be prepared to start dealing with upset customers. The first 6 months are a breeze though as you just take payments, answer basic loan inquiries, things like that. Flagstar was a solid employer.
Cons
As far as the job is concerned, once you get trained in escrow, be prepared to start dealing with upset customers. Like any customer service role, there were abusive callers. Back to back calls from December - April. The job was actually more challenging once you start training in different call types.
