3.0
Dec 5, 2012
Recommend
CEO approval
Business Outlook
Pros
Appears to want to improve customer service, Great lower management
Cons
Higher management is very detached, You hear a lot of text-book phrases about improvement and customer service but you quickly realize they are reading from a book and don't understand the underlying principles and qualities that lead to great customer service. Day 1 of training includes a slideshow that says "We are NOT legally required to give you breaks, but we do." That, in itself, shows that they are more concerned with setting the stage for removing breaks than they are with understanding why breaks are important for morale.