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      Flexport

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      Flexport reviews

      3.5

      65% would recommend to a friend

      (1,184 total reviews)
      avatar

      Ryan Petersen

      80% approve of CEO

      54% positive business outlook

      Ratings by demographic groups

      Flexport has an employee rating of 3.5 out of 5 stars, based on 1,184 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Flexport employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

      Reviews by job title

      1K reviews
      2.0
      Jun 27, 2019

      Amazing Peers | Leadership Found Wanting

      Anonymous
      Recommend
      CEO approval
      Business Outlook

      Pros

      I love my coworkers. Everyone has the best attitude and is always so willing to fill the gaps. There is always a dog in the office to brighten my day. We get catered lunch and have great benefits and each office is beautiful.

      Cons

      Leadership and management are a wreck. The company is growing too fast and no one knows how to keep up. They are supposed to LEAD by example but when it counts the most, they don’t do anything. There are no defined roles, there is constant movement and zero consistency. People who started in the first stages of the company have automatically been promoted into management and leadership positions because of seniority but many are I’ll equip. They are unsure how to properly manage those beneath them so they end up neglecting them and the executive team neglects anything that isn’t sales and engineering. Too many people left hanging in the balance.

      avatar
      Flexport Response
      6y
      Thank you for taking the time to share your feedback -- we’re glad to hear that you love your coworkers, both human and canine (we do too!). We have definitely been growing quickly, and we’re not shy about owning up to our growing pains. Since last year, we have established a twice-yearly performance review process to benchmark the growth and fulfillment of every employee, a process that gets stronger with every cycle. This has put a lot more structure in place around promotions and management. Part of our review process includes every manager creating a growth plan for every one of their team members. If you feel like this isn’t in place for you, please talk to your manager or your people business partner. We are always open to suggestions on how to make the process better and clearer, and we hope you will consider bringing your ideas to your dedicated People Business Partner.
      1.0
      Mar 11, 2020

      Don’t be Tempted by the Perks

      Finance/accounting
      Recommend
      CEO approval
      Business Outlook

      Pros

      “Unlimited” PTO and work from home, free lunch and snacks, 100% healthcare coverage

      Cons

      Favoritism and nepotism are rampant, leadership is grossly inexperienced, standard processes and controls are nonexistent, statistics are fabricated (based on inaccurate or imaginary data), training is laughable, and communication is fragmented to say the least. The “world class platform” they push is elementary at best. More time is spent fixing the numerous things that go wrong than fulfilling your job duties. (Sorry, there are no explicit job duties.) Even if you’re lucky enough to move up the ladder, true learning and career development will not happen here.

      avatar
      Flexport Response
      5y
      Thanks for your review and feedback. I'm sorry to hear that you feel like there is nepotism and favoritism - we believe in a merit based systems of progression and reward, so please confidentially reach out to your People business partner with your concern. We take these issues seriously. We are working hard to keep pace with current growth and we have seen higher than we'd like turnover on our finance team and that has been tough on the team. That's why we are filling 8 positions at the moment, to help us get caught up. https://www.flexport.com/careers/jobs/?department=Finance&location=. We are committed to our values, to growing our employees, to investing in L&D, career growth, diversity, equity, inclusion and belonging and to sharing the products of the companies success by making all employee shareholders. We more than doubled the size of the company in 2019 and your experiences are a function of that growth rather than the experience that we want employees to have - please reach out and connect and I'd be delighted to get more of your perspective. - Neil Davies
      4.0
      Nov 27, 2016

      Great place to work, despite the usual start-up chaos

      Global operations associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      To start, I loved working at Flexport! Mine was genuinely an interesting and engaging job. 1) The team is made up of some of the smartest people I've ever met. They're all brilliant and innovative in their own right. They're also all insanely hard workers. 2) Everyone there legitimately believes in the company and the product, and for good reason. The business model is genius and will almost definitely succeed long-term. Flexport's software is filling a massive hole in an old, outdated industry. 3) The company divides the team into a squad model, which is an awesome way to team up and make sure everyone knows how the industry flows together. Each squad is able to divide its labor based on its unique needs. 4) A well-stocked kitchen and catered lunches are a huge money and time saver. 5) The office's location is awesome! It's right in the middle of retail-heaven downtown and very close to the BART station. 6) Management seeks ideas and suggestions from the whole team. This makes everyone's role feel a little more valuable, as ideas aren't simply dished out from the top. Further, the engineering team constantly seeks feedback from the operations team, speedily remedying day-to-day issues. 7) The whole staff has lots opportunities to participate in training. This softens the blow of the steep learning curve, as newcomers have more resources.

      Cons

      1) Echoing many other reviews, the biggest con is the lack of work/life balance. The company is growing as such an astounding rate that it simply can't hire fast enough, and not for lack of want or effort. That said, the hours are long and the demands are very high, sometimes downright unreasonable. 2) In keeping with the above, compensation is far too low for the hours required. When hours and salary are broken down into practical terms, the hourly rate for work is inadequate, especially given the complexity and time urgency of the work. 3) Internal competition can make it too intimidating to use the "unlimited" paid time off that the company offers. Also, because the company is perpetually understaffed, taking time off can be impossible; frequently, employees have to answer emails, etc. while "off." 4) Managers have a tendency to railroad employees into reporting greater satisfaction than would be genuine. There is an overarching culture of pressure to remain cheerful and avoid dissent. Although they do use anonymous surveys, this is somewhat undermined by weekly face-to-face sync-ups. 5) The social element of the company is pretty lacking (or at least it used to be). 6) The CEO showed far more interest in the software team than in the operations team, even on a personal level. While I understand it is engineering and software that set Flexport apart from its competitors, it's important to remember that, without the tireless grunt work of the operations staff, the engineers would have no demand for their innovations.

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