Forrester reviews

2.8

35% would recommend to a friend

(1,730 total reviews)
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George F. Colony

24% approve of CEO

22% positive business outlook

Forrester has an employee rating of 2.8 out of 5 stars, based on 1,730 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Forrester employee rating is 20% below average for employers within the Management & Consulting industry (3.5 stars).

Reviews by job title

2K reviews
1.0
Oct 6, 2023

Toxic Positivity

Recommend
CEO approval
Business Outlook

Pros

Intelligent, engaging colleagues. If you don't care about your individual results, then you can have a great work-life balance.

Cons

If you do care about your results, the work-life balance is impossible. Company made shift to measuring contract value a couple of years ago and results are poor. Exec management continuously says everything is going well and glosses over the "CV minus double digits" results- blaming everything on the economy when our competitors are doing well. An influx of former Gartner people have been hired since the new chief sales officer started in January (with 23 years at Gartner.) We can't copy Gartner's success by trying to adopt its (very different) culture. It appears that salespeople are being encouraged to mislead customers about what they get with our products, and the research team has to "make it right" for them - at the cost of their integrity, schedules, and research. The quality of the research is dropping- the focus is on click bait, sound bytes, and "gut" info vs. solid research. While I value concise writing, we're losing the "grit" we always leveraged and now rely more on third-party sources instead of our own data and research. Our values are client, courage, collaboration, integrity, and quality... and we're failing on most of them.

1.0
May 14, 2023
Recommend
CEO approval
Business Outlook

Pros

Still a lot of great people at Forrester. In certain areas, the best research the company has done in years or ever. Still have a decent brand.

Cons

Just a few years back, Forrester was an excellent place to work, even winning glassdoor awards for best place to work and best CEO. Starting in 2022, things went south. The executive team went from listening to employees and valuing us to treating us like disposable resources. Churn on the executive team led to replacements without empathy and somehow still all white faces. The moment financial problems emerged, employees were blamed. The executive team is happy to blame individual employees whenever something goes wrong; they take no responsibility for bad strategy or actions. There is no understanding that if you change x, y will suffer. Empathy is gone. They moved to 'unlimited PTO' just in time to do a massive layoff and none of the victims received money for their unused vacation days. Severance packages don't live up to past policies. They made half the employees return to office with 2 weeks of notice but the other half are all remote anyway. Those in the office pay in terms of parking, commute time and stress. Morale was really high just 18 months ago but now it's in the gutter. There's no sign that anything positive is being done to change that. I miss the company I worked for just 18 months ago. Hard to believe how quickly it all has fallen apart.

1.0
Jan 18, 2023

Downhill from here

Recommend
CEO approval
Business Outlook

Pros

My team and my immediate manager are fantastic and do their best to clean up the mess left by senior management and the executive team.

Cons

When I interviewed for Forrester over a year ago, 'Anywhere Work' and the company culture was the main selling point. There was a companywide understanding that business decisions are based off research and internal employee surveys, and all these decisions will be made transparently and respectfully. The handling of decisions over the last two weeks have left a sour taste in my mouth- layoffs were announced, along with no annual pay increase, promotion pause and forced in-office presence. The executive team offered us a grand total of 10 minutes of question time in our company meeting today. There has been no further communication on how employee questions are going to be answered (and there is a lot of them), and it feels like employees have been left to drown. Despite demanding transparency from us, the executive team have refused to outline the actual data that has led to these decisions (not just quoting 'our internal survey said..."- show us the ACTUAL data!). What kind of research company is this? The employees in this company have dedicated their lives to data and academic transparency. Why can't our executive team and CEO do the same?

Viewing 7 - 9 of 1,730 Reviews

Glassdoor has 1,797 Forrester reviews submitted anonymously by Forrester employees. Read employee reviews and ratings on Glassdoor to decide if Forrester is right for you.