Foundever reviews

3.9

77% would recommend to a friend

(19,180 total reviews)
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Laurent Uberti

83% approve of CEO

70% positive business outlook

Foundever has an employee rating of 3.9 out of 5 stars, based on 19,180 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

19K reviews
1.0
Sep 30, 2024
Recommend
CEO approval
Business Outlook

Pros

Work from home is available which is amazing. Pay is pretty good for entry level.

Cons

The equipment they give you to work from home doesn't work, I ended up having to be on site full time because no one would help me with my equipment. The environment isn't professional at all, the management sucks and don't focus on the things they should be focusing on. They count the tiniest things against you, even if it's not your fault. Sometimes the pay wouldn't come on time. The pay would come a day or so late which is not fair or reliable at all. You're also not allowed to do anything except wait 30+ minutes for a call. The place I worked at specifically felt like high school. There was so much gossip and anything you shared about your personal life to management got around. The managers would be talking to other employees that were their friends for an hour every morning and they wouldn't do their job but would get upset when someone else isn't focusing on their job. A lot of hypocrisy, immaturity and non-professionalism.

1.0
Dec 22, 2023

Almost feel broken inside

Recommend
CEO approval
Business Outlook

Pros

Having a job. Meeting some really great people. Learning opportunities.

Cons

Smoke in mirrors, they say they are employee-focused, but just told us that effective 1/1/24 there will be NO PAID HOLIDAYS for 2024. I've been bounced from campaign to campaign. Poor training. Poor setup.

1.0
Sep 1, 2023
Recommend
CEO approval
Business Outlook

Pros

A few paid holidays. Had not been offered through Alpine Access/Sykes Enterprises/Sitel Group who previously were the companies handling the AARP program that employed me since 2015.

Cons

Older workers in the AARP Chat program started being targeted and let go. From nowhere there were complaints and accusations and harassment. Constant 1:1s. Verbal and then written warnings with termination within a couple of weeks. Welcome you to listen to recorded sessions, Issues finding out about last paycheck.

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Foundever Response
2y
Thank you for your feedback on your experience with Foundever. The employee experience within our organization is very important. We appreciate your advice on listening to the conversations; it is a great way for our teams to understand the agent experience and offer opportunities for coaching and improvement. If you have specific questions about your employment and/or additional detailed feedback you want to provide to our Human Resources department about your time with the team, please contact us at na.hr@foundever.com or 1+(866)430-0052. Thank you, Jasmin, Community Marketing, Foundever
Viewing 34 - 36 of 19,180 Reviews

Glassdoor has 24,613 Foundever reviews submitted anonymously by Foundever employees. Read employee reviews and ratings on Glassdoor to decide if Foundever is right for you.