Is Foundever a good company to work for?

Foundever has an overall rating of 3.9 out of 5, based on over 24,615 reviews left anonymously by employees. This rating has been stable over the past 12 months. 77% of employees would recommend working at Foundever to a friend and 71% have a positive outlook for the business. The best reviews about Foundever have been left by employees working as Director , Call Center Customer Service Representative and Recruiter .

Does Foundever pay their employees well?

According to anonymously submitted Glassdoor reviews, Foundever employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Foundever. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Foundever?

77% of Foundever employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Foundever 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Foundever?

Customer Service Representative (4413) , Customer Service Representative (CSR) (1496) , Customer Service Professional (760) , Customer Service Agent (696) , Customer Service (424) , Call Center Agent (293) , Customer Service Advisor (293) , Coach (285) , Team Leader (285) , Customer Service Professional (CSP) (256) , Learning Specialist (202) , Operations Manager (197) , Technical Support (178) , Call Center Representative (155) , Customer Service Associate (139)

What are the pros of working at Foundever according to real employee reviews?

"work from home can be good" ((in 1069 reviews)); "The company has some rules which is very quick to take decision making process which is great for people to get things done ✅" ((in 641 reviews)); "good training and you can find helpful supervisors that could assist you around the production area." ((in 464 reviews)); "Environment is good and Benefits" ((in 449 reviews)); "Hr take care of employee and has understanding as well as work environment is very good." ((in 358 reviews))

What are the cons of working at Foundever according to real employee reviews?

"The majority of this company's bills are being on the phone all day and a low salary." ((in 1166 reviews)); "The pay is low and you are on the phone back to back for 8 hours." ((in 799 reviews)); "Managers need training they do help but ive hear many other managers are rude and savage" ((in 241 reviews)); "Can be very demanding and no bonus pay during bank holidays" ((in 136 reviews)); "Long hours and can get tedious at times when there is no calls starting at a wall all day" ((in 130 reviews))

What are employees saying about Foundever layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Foundever layoffs and their outlook for job security at Foundever in 2026.

What Foundever locations have received the highest employee ratings?

Caribou , Austin , Panama City , Eton , Hamilton , El Paso , Tulsa , Fort Lauderdale , Birmingham , Provo

Foundever reviews

3.9

77% would recommend to a friend

(19,181 total reviews)

Laurent Uberti

83% approve of CEO

71% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.0

Culture & values

3.9

Career opportunities

3.8

Work/Life balance

3.8

Senior management

3.7

Compensation and benefits

Foundever has an employee rating of 3.9 out of 5 stars, based on 19,181 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

19K reviews

1.0

Dec 14, 2022

Customer Service

Quality analyst

Recommend

CEO approval

Business Outlook

Pros

The company has a very friendly and welcoming environment. The local coworkers and managers are incredibly kind and always go out of their way to make everyone feel at home. They create a positive and supportive atmosphere that makes it enjoyable to come to work each day. I have been particularly impressed by their willingness to help and support their colleagues, and by the sense of community that exists within the company. Overall, I am extremely grateful to be part of such a wonderful team and I would highly recommend this company to anyone looking for a positive and supportive work environment.

Cons

It is unfortunate to see that the company does not prioritize employee growth and development, despite their claims to the contrary. As a private company, they are not accountable to shareholders and therefore may not feel the need to invest in their employees. This lack of focus on professional development makes the company an unappealing option for those looking to invest in their careers. Additionally, the lack of emphasis on employee growth and development raises legitimate concerns about the company's overall supportiveness and positivity.

Foundever Response

3y

Thank-you for your candor. I agree that Sitel is very welcoming and we are passionate about taking care of our Sitel Group community. I personally have found the opposite to be true, and been promoted throughout my time here. I would encourage you to reach out to your manager and/or coach and ask to be notified of any upcoming growth opportunities. You can also check on MaxConnect (our internal intranet)and see if there are any open positions that might allow you to grow within the company.

2.0

Dec 14, 2022

Skip Sitel Group Job Postings

Technical support agent

Recommend

CEO approval

Business Outlook

Pros

You may end up with an okay schedule, you get two 10 minute breaks outside of lunch, support chat for phone calls.

Cons

If you need to take off it always counts against you as a call out. No PTO, high cost health benefits, 0 Paid Holidays. Break and Lunch times change daily, nothing is constant, you can’t keep your lunch and break times the same. For instance, if you have lunch at 2 today, tomorrow your schedule will say 1 or 3. This is not something that happens sometimes, this is how their schedule works, it is not a maybe.

4.0

Oct 7, 2022

It's what you make of it

Patient care advocate

Recommend

CEO approval

Business Outlook

Pros

So far Sykes has been a great opportunity. I am disabled so I need to be able to work from home. The interview process was seamless and there was plenty of communication regarding new hire orientation and training. The clients serviced are top companies/brands, and for someone like me studying to be a Certified Pharmacy Technician, the client I'm on will be great for my resume for future employment elsewhere. The trainers are kind and have no problem slowing down or repeating themselves when you've misunderstood something or need a little extra clarity. I truly believe, like any job, that your experience will be based on your own efforts.

Cons

Compensation could definitely be better. The positions tend to range from $14-17 hourly, which in this day and age, does not cut it (use this opportunity as a stepping stone). Some of your fellow new-hires will make me want to pull your hair out. The lack of professionalism and computer skills that some of them have is....annoying. Thankfully you're only in training with them for a few weeks - get through that and you'll be fine. Hours aren't the best starting out, but after you've been through for a few months you can change your schedule.

Viewing 76 - 78 of 19,181 Reviews

Jobs at Foundever

Customer Service Representative

Customer Service Representative

Warehouse Associate - Onsite in Denver, CO

Technical Customer Support Representative

Customer Service Representative

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