Is Freeway Insurance a good company to work for as a Customer Service Insurance Agent?

Customer Service Insurance Agent professionals working at Freeway Insurance have rated their employer with 1.8 out of 5 stars in 58 Glassdoor reviews. This is a lower than average score with the overall rating of Freeway Insurance employees being 2.5 out of 5 stars. Search open Customer Service Insurance Agent Jobs at Freeway Insurance now and start preparing for your job interview by browsing frequently asked Customer Service Insurance Agent interview questions at Freeway Insurance .

Does Freeway Insurance pay Customer Service Insurance Agent employees well?

Customer Service Insurance Agent professionals rate their compensation and benefits at Freeway Insurance with 2.6 out of 5 stars based on 58 anonymously submitted employee reviews. This is 3.8% worse than the company average rating for salary and benefits. Find out more about Customer Service Insurance Agent salaries at Freeway Insurance.

What are the top reviewed jobs at Freeway Insurance?

Insurance Agent (36) , Branch Manager (27) , Insurance Sales Agent (21) , Insurance Broker (15) , Store Manager (15) , District Manager (14) , Licensed Insurance Agent (13) , Manager (12) , Sales Representative (10) , Sales Agent (9) , Customer Service Representative (8) , Sales Manager (8) , Agent (7) , District Sales Manager (7) , Sales (7)

What are the pros of working at Freeway Insurance according to real employee reviews?

"Uncapped commission Leads sent to you" ((in 12 reviews)); "Hands on training for all employees; training is consistent with every single one." ((in 9 reviews)); "Great benefits" ((in 9 reviews)); "Commission based able to make money" ((in 8 reviews)); "Great coworkers and your own desk." ((in 7 reviews))

What are the cons of working at Freeway Insurance according to real employee reviews?

"compliant issues; unfair labor practices; discriminatory; unskilled upper management w/ skilled workforce; retaliatory practices; profit focused" ((in 14 reviews)); "So much fraud within 2 months they fired 4 managers and 3 agents due to fraud." ((in 7 reviews)); "The absolute worst insurance company ever!" ((in 7 reviews)); "Long hours and only 1 day off" ((in 6 reviews)); "The manager always have a favorite agent and branch managers." ((in 4 reviews))

Freeway Insurance Customer Service Insurance Agent reviews

1.8

30% would recommend to a friend

(58 total reviews)

Cesar Soriano

12% approve of CEO

42% positive business outlook

Ratings by category

3.0

Diversity & inclusion

2.6

Compensation and benefits

2.3

Career opportunities

2.1

Culture & values

2.0

Work/Life balance

1.8

Senior management

Customer Service Insurance Agent employees have rated Freeway Insurance with 1.8 out of 5 stars, based on 58 company reviews on Glassdoor. This indicates that most Customer Service Insurance Agent professionals have a poor working experience there. Freeway Insurance is rated 49% below average by Customer Service Insurance Agent professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

58 reviews

5.0

Sep 8, 2020

Freeway

Insurance agent

Recommend

CEO approval

Business Outlook

Pros

Good Pay for those who work hard for it!

Cons

Working with a lot of companies makes it a challenge to remember what some do and do not accept coverage to. Management is caring and want for you to succeed!

Freeway Insurance Response

5y

Thank you for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you feel we're on the right track!

3.0

Aug 13, 2019

great work environment but the pay is not good for seasoned agents

Insurance agent

Recommend

CEO approval

Business Outlook

Pros

paid training, Confie university is amazing, good hot leads, great work environment.

Cons

their pay structure is extremely confusing, does not pay well for agents with 5+ years experience.

Freeway Insurance Response

6y

Thank you for your review, we apologize for what you experienced, and it’s our goal to provide the best benefits, pay and work environment for all our employees. We strive to make sure our employees have a positive experience with our company that aligns with our core values.

3.0

Jun 29, 2019

Freeway ins

Insurance sales agent

Recommend

CEO approval

Business Outlook

Pros

good commission and salary

Cons

To stressful and have to reach your goal so you can get a good paycheck

Freeway Insurance Response

6y

Thank you for your review, we apologize for what you experienced, and it’s our goal to provide the best benefits, pay and work environment for all our employees. We strive to make sure our employees have a positive experience with our company that aligns with our core values.

Viewing 49 - 51 of 58 Reviews

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