FreshDirect reviews

3.0

43% would recommend to a friend

(537 total reviews)
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Metin Hacioglu

50% approve of CEO

34% positive business outlook

FreshDirect has an employee rating of 3.0 out of 5 stars, based on 537 company reviews on Glassdoor which indicates that most employees have an average working experience there. The FreshDirect employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

537 reviews
1.0
Aug 28, 2022
Recommend
CEO approval
Business Outlook

Pros

Always get 5 days of work

Cons

Managers are incredibly rude, there is no one to talk when you have questions, want to request off, etc They tell you in the beginning you have a route (ie - Bronx) but every day you get sent anywhere BUT your route you were given. Some days have to wait up to FIVE hours to get your route, causing mandatory overtime no matter what. You have no choice. They give you “helpers” or make you train new hires even when you are not a trainee, they don’t pay you extra for this even when actual trainees get $1 more. At New Hire Training, they make it sound like they care about the quality of the trucks and safety but once you start driving you realize quick that is all a show. The trucks I’m given are dirty (I bring my own cleaning supplies) and often have issues, check engine lights, etc. There’s many other grocery delivery companies to work for - don’t fall for this one. They sell you a dream.

1.0
Jun 9, 2022
Recommend
CEO approval
Business Outlook

Pros

Discounted delivered groceries I guess…

Cons

Generally terrible environment to work in

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FreshDirect Response
4y
Thank you for sharing your experience with us. Your honesty is vital to how we address these issues at FreshDirect. We are sorry to learn your time with us could have been better. If you have any more specific frustrations or suggestions, please don't hesitate to send us a note at EmployeeCommunications@FreshDirect.com to confidentially share your suggestions with a member of the HR team.
1.0
Nov 5, 2018

Driver

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The store Some of the coworkers

Cons

Everything else . Trucks are a mess and most of them need to be fixed. Everyone shows up to work complaining about either the disorganized route , the amount of totes thrown around on the truck and just the overall disregard for employee morale . The main concern is get the deliveries done on time , while maneuvering through all kinds of traffic ( especially if it’s corportae in Manhattan) , making sure your truck doesn’t get towed , searching for totes and packages thrown all over the truck with some stops having as many as 97 or more totes as well as large cases of waters, sometimes having to walk blocks with your hand cart( yes this is in a driver position) go through a freight elevator which also takes time as you need a pass , all while scanning everything before you get to the customer and again upon arrival with the scanners malfunctioning often, all while your managers are calling to find out if you’ll be on time . They will send you uptown to downtown , back uptown to midtown back downtown then midtown again sometimes going to the same addresses at 3 different times in 3 different windows (ie; 6-8, 8-10, 10-12) or in corporate (8-10, Etc) . Run as fast as you can from this company . And no respect for women drivers at all.

Viewing 34 - 36 of 537 Reviews

Glassdoor has 586 FreshDirect reviews submitted anonymously by FreshDirect employees. Read employee reviews and ratings on Glassdoor to decide if FreshDirect is right for you.